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Job Summary

Reporting to Equinix’s Senior Vice President Revenue Operations, the Vice President Enablement is responsible for conceiving, developing and implementing company-wide programs that improve the capability, productivity and revenue performance of the CRO organization. This leader will be responsible for collaborating with cross departmental stakeholders and building necessary knowledge and skills across Sales, GCCX, and Marketing. They will support CRO growth initiatives, client relationship building, partner enablement and customer experience. They will also be responsible for successfully developing and implementing Equinix’s global sales methodology and critical skillsets, implementing best in class systems and tools, and driving change initiatives across the CRO organization. This person will be a scaled systems thinker who can mentor, upskill and build a global team. 

Key Responsibilities:

• Define strategy around a centralized, expert supported knowledge center using industry best practices to facilitate the ability to share and access internal knowledge and expertise to better understand client needs.
• Develop and execute a company-wide sales enablement strategy.
• Ensure the enablement team frequently interacts with field teams to understand training needs for customer facing teams and designing training plan accordingly.
• Enable a culture of knowledge across functions: Provide regular updates on selected relevant knowledge, market intelligence, relevant news, academia, and other relevant entities.
• Facilitate the spread of knowledge across functions: Define communication formats and channels that allow for easy consumption anywhere, anytime.
• Oversee end-to-end onboarding and ongoing training programs to facilitate skill building (e.g., sales technical, sales management, soft skills) and skills assessment through competency-based programs.
• Facilitate the creation and delivery of group and self-guided learnings with a focus on role play, case studies, coaching and other methods to support application of skills and behaviors.
• Design, implement and manage training plans that escalate in complexity based on levels of experience and organizational hierarchy.
• Build an end-to-end partner enablement capability from onboarding partners, understanding their needs and delivering ongoing partner trainings in coordination with our Channel leadership team,
• Ensure incorporation of diversity, equity and inclusion into all training programs

Define architecture and design backend systems:

• Manage a knowledge asset management system: Create and manage a centralized self-serve source for knowledge that CRO functions can easily search and consume
• Enable network architecture: Combine knowledge from disparate databases and systems and enact processes that will easily tie the sources together
• Oversee collateral, processes, tools, and training: Define the architecture and systems enabling CRO teams to focus on value adding capabilities through collateral development, expert access, process improvement and automation to build new frontline capabilities

Support change initiatives:

• Assess change objectives, impact and organizational needs and effectively communicate with impacted teams.
• Oversee design, development, and implementation of change enablement strategies to key client groups including leadership alignment, organizational readiness, engagement, training, and adoption activities.
• Measure effectiveness and ROI on Enablement initiatives including adoption/usage trends and other impact KPIs.

Thought leader and influencer:

• Bring voice of CRO into critical workstreams (Sales, GCCX, Marketing, Commercial, RevOps) to ensure teams receive support to follow processes and guidelines.
• Demonstrate business impact of enablement efforts for stakeholder buy in.
• Bring customer insights to CRO teams to drive effectiveness, growth, and productivity.

Knowledge and Experience:

• Extensive experience in leading global enablement teams of 40+, ideally in a technical capacity.
• Strong experience in change management, talent management and/or customer experience within a global organization.
• Experience with selling and/or building customer relationships within software platform services; ideally has knowledge around interconnection and datacenter vertical.
• Strong technical background regarding data center industry, networking, service providers, and hybrid cloud architecture.
• Ability to strategize, design, and execute – establishing high standards for performance, setting goals and developing plans, following through, motivating and holding people accountable for results.
• Ability to analyze business challenges with a data driven approach, generate creative solutions and communicate actionable recommendations to business leaders.
• Thinks both short, medium and long-term building scalable solutions across a global landscape.
• Exceptional ability to collaborate across functions and levels and cultivate deep relationships to deliver customer value.
• Ability to take ownership and function effectively at senior levels within a matrix or direct reports global business environment.
• Adept at inspiring behavior change through motivating teams, creating productive work culture, planning initiatives, designating priorities, and being decisive when faced with ambiguity.
• Ability to develop and deliver business cases for technology purchases, exploring options to drive greater scalability, efficiency and effectiveness for the long term.
• Strong communication skills, including having the ability to listen keenly to both validate existing hypotheses and uncover new insights, deliver clear, compelling and articulate written and verbal communications.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.