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Job Summary

The Senior Sales Support Associate works closely with large and complex customers and sales reps and delivers value by providing proactive and reactive sales support.
 

Responsibilities
Pre-Sales Administration and Transactions Coordination

• Coordinates all pre-sales activity for large, strategic customers (Large, Alliance, GAM and/or Major accounts in region)

• Solves complex issues by engaging internal support teams

• Takes on SSA Lead role from Hub for countries without SSAs

• Provides ongoing dedicated Sales Support to local Sales team (AMER)

• Provides input for Hub Quote-to Cash calls on issues to escalate (AMER)

• Ensures SFDC is up to date at Account, Opportunity, and Case level for supported Sales Team

• Monitors and manages Case workload, identifying areas where caseload can be reduced or balanced with other SSAs

• Owns outside projects (defining, reporting on, and driving to completion) to improve SSA role

Customer Engagement

• Participates in face-to-face customer meetings as trusted pre-sales advisor together with Sales

• Prepares and presents Operations part of QBR

• Gathers customer feedback on Equinix processes and identifies improvement opportunities to increase customer satisfaction

• Understands future customer builds and timing

• Handles Customer escalations and works cross- functionally to resolve them

Complex Deal Support

• Reviews pipeline with Sales rep and identifies deals to work on

• Project manages multi-country deals engaging local SSAs

• Coordinates deal requirements with cross-functional deals to structure deal upfront

Data Integrity

• Leads data improvement initiatives for country or region (Siebel, SFDC)

• Uses management reports to define corrective actions (Billing)

• Proactively cleans up data on committed opportunities

Process and Policy adoption and reinforcement

• Monitors Sales compliance to policies in Sales Support

• Flags non-compliance to management

• Participates in cross-functional workshops to represent Sales Support

• Acts as a SME for tool or process

• Gathers input for Business Requirement documents

• Participates in UAT testing

• Creates and/or delivers process and policy training to Sales Teams as needed

Qualifications

• 3+ years experience preferred

• Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.