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Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Shared Services Product Owner will drive the development and enhancement of our shared services applications, focusing on delivering seamless data integration and exceptional user experiences across multiple systems. This role will own the product backlog and work closely with engineering, business stakeholders, and cross-functional teams to build solutions that facilitate efficient data flow and enhance operational processes.

In this role, you will translate shared services strategy into actionable product requirements, prioritize features that improve data management and system interoperability, and ensure seamless integration with existing applications and workflows. You will be responsible for maximizing the value delivered through our shared services technology stack, with particular emphasis on ensuring that critical data, such as credit hold statuses, is effectively communicated across systems.

Responsibilities

• Own and manage the shared services product backlog, defining and prioritizing epics, user stories, and acceptance criteria aligned with shared services objectives and business goals

• Partner closely with stakeholders across departments to understand data flow challenges and translate them into product solutions that enhance operational efficiency

• Drive the implementation and optimization of shared services applications, ensuring maximum adoption and value realization across the organization

• Collaborate with engineering teams to define technical requirements for data integration, system notifications, and automated workflows that support shared services functionality

• Design and implement metrics and dashboards that provide actionable insights into system performance, data accuracy, and user engagement

• Conduct user research and gather feedback from stakeholders to continuously improve platform usability and effectiveness

• Work cross-functionally with IT, Operations, and other teams to ensure seamless data flow and consistent user experience across all applications

• Define and track key performance indicators (KPIs) such as data accuracy, integration success rates, and user satisfaction metrics

• Stay current with shared services best practices, emerging technologies, and competitive landscape to identify opportunities for platform enhancement

• Support change management initiatives to drive adoption of new shared services processes and tools across the organization

• Work closely with other product owners who may be using the shared services for their functional group, strong cross functional collaboration / leadership required

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, or a related field.

• 3-5 years of product management or product owner experience, preferably in shared services or enterprise application environments

• Hands-on experience with data integration platforms and tools, including familiarity with APIs and technical integration requirements

• Strong understanding of shared services methodologies, including data flow management, system interoperability, and process optimization

• Experience writing detailed user stories, acceptance criteria, and working within Agile/Scrum development methodologies

• Data analysis skills with experience in creating dashboards and reports using tools like Tableau, Looker, or similar platforms

• Strong stakeholder management skills with the ability to influence and align cross-functional teams

• Experience with customer journey mapping and process optimization

• Understanding of B2B customer lifecycle management and data-driven decision-making

Other Qualifications

• Familiarity with Salesforce, Oracle, and integration patterns

• Experience with data visualization and business intelligence tools

• Knowledge of automation and workflow design in shared services contexts

• Experience in fast-growing SaaS companies with complex customer segments

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual

Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.