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Job Summary

The HR Services Analyst (Intermediate Professional level) uses developed professional expertise while resolving a variety of issues within a moderate scope. Responsible for the execution of all HR services and processing queries up to Tier 2.  Responsible for assisting with Tier 3 queries and special projects. 

Responsibilities

Life Cycle and System Updates

• Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such as Payroll, Benefits, Compensation, standard reporting and LOA's

• Leverages intermediate business process knowledge to guide employees through lifecycle changes, customizing the solution to fit individual needs

• Utilizes expertise to resolve a variety of moderately complex issues, and often acts as a resource to others. Escalates queries to the Supervisor as appropriat

• Identifies trends and initiates process improvements with the manager or HRS project and services teams

• Understands trade offs and when to escalate

• Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process        

• Responsible for full region and global processes support

• Manages HR Systems data and files, ensuring accuracy, completion, and that all are up- to-date.

• Handles sensitive and/or moderately complex queries

• Pivots with ease when introduced to new HR Systems configurations; engages in system UAT                                                                                                

• Provides standard and non-standard moderately complex reporting to HR stakeholders and line managers

COE Process Expertise

• Has an developed understanding of programs and COE processes

• Able to answer COE type queries and guide line managers and employees to relevant information and escalates, if appropriate

• Able to handle intermediate level COE process complexities

Operational Excellence

• Responsible for the knowledge base and HR Systems navigation to resolve employee and manager queries including Workday and HR library

• Understands and executes on SLA and KPI's

• Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines.

• Understands and follows compliance requirements for SOX, Employee Data Governance and other policy requirements

• Ensures data accuracy and integrity with all transactions, communications and stakeholder support

Project Management

• May support smaller projects or translation validation as needed

Qualifications

• Bachelor’s degree or equivalent work experience; 2+ years of related work experience preferred

Our offer

• Employment in a stable company with an established position in the market

• Possibility to work within fast growing world’s 500 Fortune digital infrastructure company

• Challenging job in a dynamic, professional, international and multicultural environment

• Possibility to participate in company sponsored trainings package

• Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention

• Paid employee referral program

• Opportunity to work in supportive, inclusive environment with People-Centric Culture

• Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities

• Attractive benefits package

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.