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Job Summary

Responsibilities

Problem Solving/Assessment

• Determines and applies appropriate methodologies and tools for analyzing a range of functional and/or cross-functional issues (sometimes complex or with a high level of ambiguity)

• Identifies process gaps and issues

• Assesses impact of manual workarounds

• Work to proactively address potential impacts to the business

• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

Project Management

• Creates and coordinates smaller project plans and resources, executing them using appropriate tools and techniques

• Ensures resources are in the right place at the right time

• Works with stakeholders to gain alignment through implementation and post-implementation stages

• Communicates team progress

• Creates scope, project charter and stakeholder analysis

• Applies appropriate project management skills and best practices

• Identifies and manages risks and issues

Implementation and Change Management

• Updates process and procedural documentation

• Completes post-deployment analysis, monitoring, and control

• Assesses post-project benefits and success

Reporting and Metrics

• Status reporting providing periodic project updates, highlighting risks, issues, and concerns

• Creates and publishes dashboards

• Performs ad-hoc reporting

Alignment, Consistency & Prioritization

• Supports in making changes to enable customer benefits

• Assesses priority based on fit to agreed organizational criteria

• Recommends alternative solutions, escalating to more senior members

• Participates in cross-functional discussions to drive issues, challenges and prioritization efforts

• Business Requirements, Functional Design and Process Design

• Obtains, creates, and documents business requirements engaging multiple stakeholders

• Creates BRDs and manages cross-functional and cross-regional reviews of low/medium complexity

• Works with the BSAs and development team on solution design and development

• Assesses solutions from multiple angles

• Reviews functional design, working closely with BSAs and DEV teams to ensure the solution meets requirements

• Partners with stakeholders to analyze, define and document business processes within and across functional areas

Stakeholder Management

• Manages stakeholder expectations within and/or across functions

• Identifies and proactively includes correct stakeholders and communications effectively

• Escalates to resolve complex stakeholder issues

Testing

• May perform user acceptance testing

• May be responsible for ensuring User Acceptance Testing is fully planned and executed

• Develops and assigns test cases

• Identifies testing resources

• Assesses testing progress

Qualifications

• A Bachelor’s degree or 5+ years of experience in a related technical field combined with experience preferred

• Proficient in PowerPoint, Excel, and Microsoft Suite

• Proficient in SQL

• Knowledge of telecommunications and Internet technologies

• Possess excellent time management skills and the ability to manage multiple priorities

• Strong analytical skills to work with complex business problems and systems challenges

• Strong communication skills, ability to communicate effectively to large groups

• Ability to present effectively to executive leadership and articulate business decisions clearly

• Excellent organization skills with strong attention to detail

• Strong understanding of enterprise systems

• Ability to travel as needed

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $109,000 to $163,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.