Who are we?

Job Summary

This is a position in the Global Network Service Management Center department. NOC Service engineers are responsible to operate, monitor and support Equinix network and server systems in APAC region primarily and global cases as well. Performs 1st level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive full resolution working closely with the Global Network Service Technical Assistance Team to ensure the best quality of service to our customers.

Responsibilities

• Monitor network devices, software health and network tools health.

• Drive incidents to resolution, document, follow up and keep track on full resolution

• Interface between customer and other supporting departments including vendor

• Perform level 1 network support such as configuring switches, routers and other network devices

• Document and published approved work instructions and procedures for internal reference

• Responsible for incident and maintenance communication to customers and internal stakeholders

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, or work-related discipline

• Minimum 2 years relevant working experience within Service Provider network, hardware platforms and architectures such as Cisco and Juniper routers and switches

• Experience with routing and switching technologies and protocols including TCP/IP, RSTP, VLAN, VTP, VRRP, CDP, LLDP, BGP, ISIS, OSPF, and MPLS

• Knowledge in optical networking

• Knowledge on service provider technologies and cloud computing

• Understanding of Open Stack technology and Network Function Virtualization (NFV)

• Demonstrated ability to analyse complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure

• Has working experience on monitoring, network diagnostic and network analytics tools

• Certification such as CCNP or equivalent is required

• Excellent communication skills. Ability to work with service providers and customers around the world

• Able to work 10 hours shift

• Able and willing to be on-call standby as needed

Desirable

• Proficient in written and oral language in Chinese or Japanese

• Script programming languages (python, bash…)

• ITILv3

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.