Manager, Technical Deployment

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Job Summary

Receives objective based assignments, and determines resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect section or multiple disciplines. Decisions impact others in the immediate team and influences methods and techniques. Executes financials, business planning, organizational priorities and workforce.

Responsibilities

Team Management

• Manages a team through subordinate supervisors and business professionals. Guides the team through practices and well-defined management precedents

• Sets goals to motivate and develop immediate team members to improve team dynamics

• Receives objective based assignments, and determines resources to meet schedules and goals

• Recommends changes to policies and establishes procedures that affect multiple disciplines

Order Requirements & Support

• Manages and advises the team on a range of approaches to gathering and validating order requirements, recommends solutions such as for non-standard/complex order requirements

• Responsible for ensuring standards are in place and followed by the team

Project Planning

• Manages and oversees the teams' development of customer project implementation plans for customers' standard/non-standard/complex deployment

• Anticipates areas for continuous improvement and lessons learned and leads the team on closing gaps

Customer Order: Project Implementation and Delivery

• Manages the team to successfully complete their projects with quality standards within committed timelines and achieving defined/set-out team metrics (e.g. Commit Compliance KPIs)

• Proactively analyzes team performance KPIs (e.g. Commit Compliance) and provides recommendations/solutions for improvements

Cross Functional, Customer Support 

• Manages the team to support and resolve cross-functional and customer support issues (e.g. customer orders, customer concerns/issues; new processes implementations)

Process Support/Optimization

• Leads cross-functional process design (e.g. end-to-end fulfillment and customer support processes), partnering with mid level business professional team members within own and other teams and integrating information about Equinix as a business to improve processes/products being offered

Systems Support

• Oversees overall impact, analyzing both positive and negative impacts of IBX Operations systems and making recommendations for improvements

Data Support/Analysis

• Leads the team and engages the cross-functional and regional teams to investigate and resolve data issues on the Data Center Operations systems

Vendor support

• Manages and advises the team on any required vendor support, working with IBX operations support team

Qualifications

• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree, or equivalent work experience

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Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.