Skip Navigation or Skip to Content
Person, Sitting, Indoors, Room, Meeting Room, School, Furniture, People, Table

Manager, Data Center Customer Operations

  • JR-150418
  • Kamloops
  • Operations
  • Full time

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary
Performs troubleshooting and supports customers. Supervises the project team.
Typically has 2-3 years of people management experience and is fully proficient with each of the responsibilities indicated.

Responsibilities
Systems Support

  • Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix

  • Summarizes the findings during the troubleshooting and produces incident reports for the customer


Installation

  • Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables

  • Performs testing of cables before handing to customer


Vendor Management

  • Manages, briefs, and instructs vendors for installation, testing, and labeling


Maintenance

  • Performs preventive maintenance to Data Center equipment to prevent faults from occurring


Leadership

  • Assigns, instructs, and supervises Data Center Technicians

  • Plans core duties for Data Center Technicians to complete

  • Ability to manage and supervise the project team


Project Management

  • Handles multiple projects and assists in designating work to team


Technical Expertise

  • Extensive knowledge in network and equipment platforms, systems, and circuits


Qualifications

  • 5+ years’ experience

  • High School Diploma

  • BERT and SONET test equipment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

The targeted pay range for this position in the following location is / locations are:
• British Columbia State:  $107,000 to $161,000

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

More details about our company benefits will be provided to you by our recruitment team.

Equal Employment Opportunity:

Equinix is an Equal Employment Opportunity and Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.  (Equal Opportunity / AA / Disabled / Veterans Employer)

View additional Equal Employment Opportunity information here.

Nu solliciteren

Waarschuw me over dit soort banen

Jij niet?

We hebben je een code gemaild om je identiteit te verifiëren. Controleer uw spam/ongewenste map als u de e-mail niet in uw inbox ontvangt.

U wordt nu doorgestuurd naar de toepassingswebsite

Ken je iemand die geschikt zou zijn voor deze baan? Breng ze hier op de hoogte!

Vul je gegevens in 

Jij niet?

We hebben je een code gemaild om je identiteit te verifiëren. Controleer uw spam/ongewenste map als u de e-mail niet in uw inbox ontvangt.

Dank u

Andere mensen keken ook naar

Executive Assistant

Regular 12 - Intermediate Alexandra Hughes D'Aeth Administration JR-152308 London United Kingdom London Administrative Assistant Administration Full time
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Intern

Intern 00 - Temp Lisa Dingwall Interns and Apprentices IE COPS JR-152371 Dublin Ireland Dublin Intern Interns and Apprentices Full time
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Senior Program Associate, Community & Belonging

Regular 12 - Intermediate Sabrina McCord Project and Program Management JR-151999 Frisco Texas United States Frisco Program and Project Management Project and Program Management Full time
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Operations Coordinator

Regular 03 - Career Atif Nasim Administration JR-152157 Slough United Kingdom Slough IBX Concierge Administration Full time
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Data Center Customer Operations Technician II

Regular 01 - Base Manuela Stemper Operations Yes JR-152294 Frankfurt Germany Frankfurt IBX Customer Operations Operations Full time
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Techniker (m/w/d) für Technisches Facility Management

Regular 02 - Developing Shailee Joshi Operations Yes JR-152345 Frankfurt Germany Frankfurt IBX Critical Facilities Operations Full time
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Nu solliciteren

Waarschuw me over dit soort banen

Jij niet?

We hebben je een code gemaild om je identiteit te verifiëren. Controleer uw spam/ongewenste map als u de e-mail niet in uw inbox ontvangt.

U wordt nu doorgestuurd naar de toepassingswebsite