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Job Summary

The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP devices across our network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with our internal processes.

Rresponsibilities

• Monitor Equinix network providing a specific update, status, and performance of all network components, capacity services etc.

• Identify and provide at least first-line support on all faults on the network in accordance with the Company’s standard operating procedure for fault escalation and management

• Maintain and ensure full compliance with all our NOC processes and procedures

• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations

• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Equinix standard operating procedures

• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications

• B.Sc / HND in Electrical / Electronic Engineering or related discipline

• Proven years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment

• Strong analytical and problem-solving skills

• Strong Knowledge of Synchronous Digital Hierarchy technology

• Strong Knowledge of DWDM/OTN technology  

• Strong knowledge of PtP/PtMP Microwave technologies

• Knowledge of basic TCP/IP configurations and troubleshooting

• Excellent and effective communications skills, both orally and in writing

• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments

• Working Knowledge of Huawei OSN series equipment

• Working knowledge of Ubiquiti or Ceragon radio

• Working knowledge of IP devices will be a plus

Demands of the Job

• Will be ready to work on 24 X 7 base depending on the shift roaster to man the network surveillance tools

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.