Who are we?

The HR Services - Training, Quality and Metrics Manager will be instrumental in leading a team responsible for developing and conducting training programs, performing quality checks and audits on HR processes, and creating and analyzing metrics and dashboards. The Manager will have a solid background in HR processes, training development, quality assurance, and data analysis.

Responsibilities

Team Management & Leadership, Stakeholder Engagement

• Lead, run, and mentor a team of HR Services associates involve in training, quality and metrics
• Assess team performance and deliver valuable feedback for improvement
• Collaborate with various HR teams and business units to align training, quality, and metrics with organizational goals

Training Program Development & Implementation

• Be responsible for the design and delivery of training programs for HR Services
• Identify training needs and ensure that training materials are current and effective

Quality Assurance & Process Auditing

• Lead the quality control and audit functions within HR processes and create and implement quality standards and procedures
• Analyze audit findings and make recommendations for process improvements

Metrics & Analytics

• Lead the development and maintenance of HR metrics and dashboards
• Analyze data to identify trends, provide insights, and make data-driven recommendations
• Present regular reports to HR leadership on key performance indicators

Continuous Improvement

• Drive continuous improvement initiatives on HR Services
• Facilitate process improvement workshops and initiatives
• Be up to date with industry trends and standard methodologies in HR operations

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Minimum of 8 years of experience in HR, with at least 3 years in a leadership role
• Demonstrable track record in training development, quality assurance, and metrics analysis in an HR context
• Strong leadership and team management skills, with a passion for training, coaching, and developing others
• Proficient in data analysis, HRIS systems, and Microsoft Office Suite
• Ability to multitask and lead multiple projects in a fast-paced environment!

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.