Who are we?

Job Summary
Are you ready to join a dynamic team as a Customer Operations Technician? Look no further! We are seeking individuals who are passionate about maintaining critical installation infrastructure and providing exceptional service to our customers. 

We encourage applications from various sectors. We believe in leveraging transferable skills while providing the necessary support for you to thrive in our data centers. 

As a Customer Operations Technician, you will need cabling experience, Fibre of cabling is helpful to us and this is a strong focus for many of our roles, make sure your CV states what cabling experience you have! We can utilise strong IT skills so you can seamlessly transition between hands-on work and administrative tasks. Experience in delivering excellent customer service is a huge bonus, as our customers, both internal and external, are of utmost importance to us. We want them to be important to you too! 

To excel in this role, a positive attitude, eagerness to learn, and a desire for personal development are essential. Come join the team! 

Responsibilities

• You will be involved in responding to customer requests

• You will perform technical tasks on behalf of customers

• You will install customer equipment in racks

• You will lay cabling in the data center (UTP and fiber optic)

• You will monitor and respond to alarm notifications

• You will ensure proper documentation of customer work performed

Qualifications

• A competitive salary based on knowledge and experience

• Flexible working

• An opportunity to learn and in a supportive environment!

• 27 days of leave with the option to purchase 3 additional days

• Employee Stock Purchase Plan and Company Pension Plan

• Subsidised lunch provided on location (voluntary opt in)

• Comprehensive support for personal development and growth, both in terms of time and financial resources

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.