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Job Summary

The Data Center Service Engineer will assume ownership of the Data Centre space and liaise with the Data Centre Service Coordinator and Service Delivery Manager to ensure consistent customer experience.

Responsibilities

• Work with the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer.

• Work with the team in the entire cycle of customer on-boarding process and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding

• Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience

• Proactively identifies potential issues and drives solution to avoid customer impact and facilitate continuous improvements

Qualifications

• Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred

• Minimum of proven years’ experience in the Data Center or IT Facility operations

• Excellent verbal and written communications skills

• Basic understanding of Data Centre facilities such as UPS, HVAC, BMS, Access control, and surveillance systems

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.