Data Center Customer Operations III

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

Installations

• Racks and stacks customer equipment

• Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets

• Infrastructure installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh

Queue Management

• Determines work priorities from the Oracle queue and ensures adherence to all commit times

Testing/Troubleshooting

• Conducts carrier circuit testing

Cross Connects

• Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

• Installs and test Data Center Link cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

Documentation/Reporting

• Maintains detailed written records of all work activity

Projects

• Supports fulfillment of projects with direction from senior staff

Training

• Completes all assigned training in a timely manner

Customer Management

• Supports customer satisfaction through timely and precise order execution

Qualifications

• 1+ years experience

• High School Diploma

• BERT and SONET test equipment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.