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Job Summary

We are looking for a proactive and collaborative communications professional to join our Global Customer Advocacy team. This individual will combine an understanding of technology and a passion for storytelling to help manage and grow our customer advocacy program in N. America. They will engage directly with customers through programmatic outreach and relationship management to help grow and operationalize a top-tier advocacy program which puts the customer at the center, while supporting business and revenue growth.

Responsibilities

• Recruit and manage high-touch reference relationships with strategic customers

• Build and maintain in-depth customer profiles and contacts using Smartsheets and ReferenceView

• Lead reference request fulfillment and track reference activity and outcomes

• Collaborate cross-functionally and cross-regionally to drive opportunities for promotion and broad-based leverage of customer success assets

• Secure customers to participate in joint storytelling with the media

• Be a trusted advisor to the Customer and Revenue organization (CRO), including sales, marketing and customer experience and support them on how/when to use references

• Develop strategies for coordinated customer reference engagement plans that showcase customer success via a variety of deliverables, including written, video, quotes, business and technical case studies and slide-ware

• Develop customer story content and run end-to-end content creation process with in-house and external agencies, including translation and localization needs

• Increase program adoption and transparency

• Produce monthly/quarterly reporting and regular communications to collaborators

• Champion long-term, mutually helpful customer relationships

• Ability to understand and articulate the value of the program to a variety of internal and external audiences

Qualifications

• 5+ years experience in sales, marketing, communications or related fields, preferably in the B2B industry

• An intellectually curious and hard-working learner who is self-motivated to understand the “What” and “Why” and delights in connecting new dots.

• Thrives in a fast-paced, highly matrixed environment, showcasing calm adaptability and a positive acceptance of change as needed.

• Excellent English verbal and written skills

• Superb presentations and client-facing skills, particularly at the CXO level

• Strong project and program management skills

• Creative and highly adaptable to changing environments

• Good analytical skills

• Tech-savvy and quick learner (i.e. Microsoft Office, Smartsheets, Salesforce, CRM tools)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.