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Job Summary

Is part of theEquinix Operations Data Infrastructure Monitoring (ODIM), an organization within Global Operation Excellence at Equinix. ODIM provides support and maintenance for multiple monitoring platforms within the business. ODIM engineers will investigate and resolve data quality issues and provide expert level support and training to internal users working within critical monitoring infrastructure. 

Responsibilities 

• Respond to internal customer requests for information arising from their use of Critical Monitoring Platforms.

• Interact with the operations engineers at each Data Center location to understand maintenance procedures which may cause unusual operating conditions

• Verify the accuracy of data presented in the central monitoring platform and supporting systems.   

• Troubleshoot all elements of the controls system, including field devices, controllers, network components and software systems as necessary to resolve data quality issues

• Influence the design of new features and troubleshooting tools which will help improve data quality visibility

• Maintain and develop training materials for internal and external users

• Act as a subject matter expert for the DCIM system and surrounding components

• Update system configuration in response to infrastructure equipment additions, moves, changes or deletions

• Evaluates and assures the safe working practices of others. Interacts with other engineering disciplines 

Problem Solving 

• Consistently solves complex, cross-functional issues requiring independent action and a high degree of initiative to resolve

• Makes recommendations for system level enhancements to eliminate potential problems 

• Tests suitability of components for deployments 

Internal/External Contact 

• Contributes to mentoring junior team members 

• Consults with internal and external project team members 

• Expert level communication to include cross functional SOP development and relevant technical writing 

• Communicates effectively with both internal teams and Equinix customers 

Technical Expertise 

• Has expert controls system knowledge 

• Is a subject matter expert to others in and outside of the group 

• Extensive knowledge of multiple facets of controls engineering 

• Tests suitability of components or action plans for deployments 

Training 

• Acquires knowledge by expanding experience with systems, vendor training, participation in industry groups or meetings and shadowing others 

• Is subject matter expert with many systems and trains others inside and outside of the group 

Qualifications 

• Demonstratable experience in control system design, operations, maintenance, and project planning with emphasis & special focus on controls  

• Ability to effectively communicate with internal and external customers. 

• Capable of reviewing power reports and providing guidance on data correction

• Advanced building management system (BMS) or energy management system (EMS) operation skills.  

• Must understand the electrical topologies commonly found in data centers

• Must be able to interpret system control strategies and architecture using Sequence of Operation (SOO) and P&ID drawings, SAMA diagrams or equivalent

• Must have excellent troubleshooting skills

• Knowledge of the BACnet, Modbus and OPC communications protocols including protocol definition, implementation strategies and troubleshooting as well as experience with data collection and conversion software such as Kepware, Matricon, TopView, OSISoft Pi is beneficial

• Personnel shall be able to travel if needed.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.