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Job Summary

Proactively performs process governance and improvement activities. Collaborates with cross functional teams, highlights issues, and drives resolution when required.   

Responsibilities

Problem Solving/Assessment

• Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues (sometimes complex or with a high level of ambiguity)

• Identifies process gaps and issues

• Assesses impact of manual workarounds

• Dynamic forward thinking to ensure customers are not impacted by process/technical failures

• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

Process Documentation

• Design and document existing and/or proposed processes

• Perform business analysis by comparing existing/proposed operational processes to best practice, identifying gaps and utilizing continuous improvement where appropriate

• Data gathering through process mapping, flow charts and workshops – utilizing the information established in order to develop enhanced process engineering

• Monitor Process Performance to understand how processes can be merged or simplified to benefit internal and external stakeholders

• Utilize and apply ITIL 4 best practices where appropriate

Implementation and Change Management

• Creates and coordinates smaller project plans and resources, executing them using appropriate tools and techniques

• Ensures resources are in the right place at the right time

• Works with stakeholders to gain alignment through implementation and post-implementation stages

• Communicates team progress

• Creates scope, project charter and stakeholder analysis

• Applies appropriate project management skills and best practices including Lean Six Sigma

• Supports and manages cross-functional business requirement documents (BRDs)

• Obtains, creates, and documents BRDs engaging multiple stakeholders

• Works with the BSA's and Dev team on solution design and development

• Reviews functional design (FD)

• Partners with stakeholders to analyze, define and document business processes within and across functional areas

• Utilizes Agile or Lean Six Sigma methodology, supporting the design or improvement of business processes

• Assist in performing user acceptance testing (UAT), ensuring UAT is fully planned and executed, and assessing testing progress

• Updates process and procedural documentation

• Completes post deployment analysis: analyzing pre and post implementation results, as well as, expected benefits and actual results

• Status reporting providing periodic project updates, highlighting risks, issues, and concerns

Coaching and Mentoring

• Supports in providing necessary feedback, guidance and/or advice to junior team members and internal staff

• May act in an advisory capacity to stakeholders, trainers, and/or subject-matter experts (SMEs)

Qualifications

• Proven years of experience in related field preferred

• Bachelors Degree Or Equivalent Experience

• Yellow belt preferred

• Significant, proven business process management experience

• Experience working with engineering and development teams

• MS Word, Excel, Visio and PowerPoint skills

• Meticulous and attention to detail

• Strong Written and Verbal Communications

• A positive approach to problem solving

• The ability to remain calm under pressure

• A keen analytical and structured approach to problem solving

• Willingness to learn in a fast-paced environment

• Proven ability to work independently and as part of a dynamic team

• Providing strong, confident feedback to senior teams

Our offer

• Employment in a stable company with an established position in the market

• Possibility to work within fast growing world’s 500 Fortune digital infrastructure company

• Challenging job in a dynamic, professional, international and multicultural environment

• Possibility to participate in company sponsored trainings package

• Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention

• Paid employee referral program

• Opportunity to work in supportive, inclusive environment with People-Centric Culture

• Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities

• Attractive benefits package

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.