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Job Summary

• Manages & provides day to day support, guidance, design engineering, project planning and oversees Data Center Operations Security assuring consistency in meeting performance goals for customer satisfaction.
• Works with the necessary stakeholders to ensure that the business needs for security matters are met.
• Manages the security systems operation and maintenance, getting the necessary support from the manufacturer/supplier.

Responsibilities

Operations & Maintenance

• Effectively manages facility maintenance for all Security systems, direct, and train operations team in a manner that achieves service availability objectives of 99.999% or better. Achievement of this level of availability requires effective management of personnel activities, through training, and a comprehensive knowledge of mission's critical data center systems and the specific redundancy features of those systems.
• Manages Security Systems Capacity

Team Support

• Oversees Operations teams workloads to ensure customer service delivery time frames are safely met.
• Manages QA/QC and employee training processes, in order to deliver a high-quality product and to ensure customer exceptions are regularly met.
• Supports supervisors, security engineers, and Data Center site security staff. Aids in testing, project management, and resolving incidents.

Standards & Procedures

• Maintains consistency in the administration and enforcement of Equinix security policies and standard operating procedures; while providing ongoing review, insight, and improvements to the policy documents.

Incident Management

• Provides 24x7, 365 responses on an as-needed basis, to emergencies such as security system failures, alarms, customer escalations, severe weather, etc. Arranges qualified backups when not available to the operation.
• Provides timely incident and security breach investigation, communication, escalation, and remedial action plans when necessary. 

Project Support

• Works closely with the Research and Design groups for the development and implementation of new security technologies and the successful construction of new Equinix data centers.
• Manages multiple concurrent security projects and the ability to work in a team environment.

Resource Management

• Plans, coordinates, reviews budgets, and implements resources to complete security projects and maintenance within the Data Center.
• Effectively manages both Capital and Operational expenditures, while maintaining adequate control of the business.

Contract & Vendor Management

• Provides coordination and support to the Equinix Security Global Contractors.
• Oversees contractor work and operations to ensure completion to Equinix's required standards, KPI's and SLA's.

Skills and Attributes

• Excellent analytical skills and hands-on problem-solving techniques. Must be detail oriented and poses a heightened sense of urgency.
• Required ability to read, analyse, and interpret blueprints, schematics, have effective written and verbal communications skills, working knowledge of Microsoft SQL Server, Microsoft Window Server, Microsoft Office Suite.
• Strong knowledge and/or certification with a security systems manufacturer such as AMAG, Software House, Loronix, Prowatch, Gallagher, Lenel, AEOS or GE is a plus.
• The candidate must be able to perform maintenance tasks, as well as produce all reports and documentation.
• Knowledge of common network protocols such as TCP/IP and experienced in troubleshooting networks including LAN and WAN.
• Ability to work independently and manage multiple projects and priorities.
• Understanding of test equipment (i.e. Bert testing, cable analyzers, Sniffer)

Experience

• Extensive experience in facility maintenance, operations and management field with a Bachelor degree in applicable field or equivalent.
• Must have Supervisor level experience able to lead multiple trade disciplines.
• All around Data Center security infrastructure and networking background.
• Operational experience with data communication issues, including physical security, resource management, capacity planning, monitoring, and performance.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.