Who are we?

Job Summary

The Manager, Customer Project Manager will play a critical role in the managing of the organization by successfully leading a team of Customer Project Managers to meet or exceed performance goals while also identifying and driving key improvements. The Manager is responsible for hiring, talent development, performance management and establishing positive team operating norms that provide Equinix Customers with a level of service above our competitors. To be successful, this individual needs to be a critical thinker with extensive project management expertise, who can create and implement processes and tools independently and collaboratively across multiple regions.

Responsibilities

This position will be responsible for, but not limited to the following specific duties:

• Provide workload management, actively monitoring team capacity and assignments

• Drive the continued development of the CPM role and its impact on partner organizations

• Lead cross-functional teams that help drive improvements for the efficiency and strategy of the CPM Organization and our Customers

• Provide leadership, guidance and mentoring for CPM team and peers

• Serve as escalation point internally and externally, answer team questions & resolve team issues

• Coordinate and manage regular meetings for team, including (but not limited to) individual 1:1s and full team meetings

• Develop and communicate individual CPM performance goals

• Coach and performance manage individual CPM’s against performance goals

• Develop and maintain process and policy expertise at basic level

• Grow relationships at a managerial level with Sales, data center Management, Operations and other cross-functional teams

• Assist in the development of processes around new products, services and policies

• Participate in special projects as assigned

Qualifications

• Strong leadership skills - Required

• Able to collaborate and build strong personal relationships across many teams

• Strong negotiation and team-building skills with the ability to create consensus among cross functional teams and leaders 

• Highly organized, with attention to detail and a dedication to resolving issues

• Calm and effective under pressure. Able to remain professional in high stress situations

• Able to plan, execute and manage high volumes of work

• Excellent written and verbal communication skills at all levels of Equinix and customer organizations

• Effective presentation capability and style for all levels of the organization

• Agent for change, creative thinker, decisive.  Ability to work and make decisions independently

• Technical aptitude and understanding of the technical service industry preferred

• Able to interact with all levels of internal and external clients

• Requires strong decision making, analytical, and problem solving skills.

• Able to train and/or mentor individual reports/individual reports and peers

• Must be able to travel both domestically and internationally

Education / Certifications / Experience

• Bachelor’s degree required preferably in a technical subject, or equivalent experience

• 5+ years in a CSM or CSM management equivalent role or prior relevant experience

• 2+ years prior management experience required

• Experience in a high pressure, customer facing role

• Experience in a technical industry; preferably IT, telecommunications or data centers

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.