Who are we?

What is the role about?

As a shift Data Center Customer Operations Technician, you will have to provide a high level of Customer Service and Service Provisioning in order to meet customer needs.

Responsibilities

1. Customer support

Deal with all customer support requests ('Activity') transmitted by the Service Desk, whether for interventions on the IT platforms and telecoms of customers hosted in the IBX ('Smart Hands'), management of delivery/collection of material, manage the access request process, including the handoff to the security staff, coaching, troubleshooting

Communicate locally with the Customer Operations Team Leader to allow the proper recording and billing of the intervention to the client, as well as the publication of reports and key performance indicators

2. Installations

Contribute to the works of installation related to contracts signed between customers and Equinix, both on initial installations of a customer and on requests for extension, in addition to marking out the duration of the main contract

Perform wiring services ('X-connect') according to customer specifications, including related tests, labelling and communicate within the prescribed time all information enabling the updating of databases and billing for these services

Help to maintain optimal air flow conditions in customer facilities through the installation of blanking panels in customers bays, as well as instruction in the hierarchy of perforated tiles in cold aisles

Propose improvements to urbanization, organization of wiring or any installed component of customer configurations

3. Monitoring/Alerts

Provide all the required vigilance on monitoring tools (BMS) located in the Control Rooms, especially outside working hours, in order to transmit to the facilities Operations team, in the most responsive manner possible, any alarm raised through these tools

Conduct rigorous daily rounds noting and communicating any anomaly linked either to technical equipment, or to breaches of regulations applying in the Datacentre, or conduct/actions/installations likely to cause danger

Who are you?

1. Necessary requirements:

High school diploma preferably in Electrical/electronics

Willingness to work shifts reliably under a rotation schedule that includes overnight shifts and bank holidays

Ability to interact with customers in English and Italian, both written and spoken

Customer/service spirit, serious, attention to detail, rigour

2. Preferable requirements:

Knowledge of the Datacentre environment (beyond clean rooms)

Previous experience in a similar role, ideally in a similar environment (Datacentre, computer rooms, clean rooms, Telco operators, etc.)

Experience in fibre welding

Knowledge of data protocols, wiring technologies, current telecom/IT equipment

self-driving to be more flexible in moving between datacentres if required

What we offer?

The opportunity to leave your mark in a company that is growing quickly and still manages to keep a pioneer spirit; international career perspectives; of course a competitive salary and great secondary benefits like an annual bonus scheme, a defined contribution pension plan ; and a true company culture that values commitment, respect and pleasure at work.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix è un'azienda che offre pari opportunità di lavoro. Tutti i candidati saranno presi in considerazione senza tener conto del colore della pelle, religione, origine nazionale o etnica, ascendenza, luogo di nascita, cittadinanza, sesso, gravidanza/parto o condizioni mediche correlate, orientamento sessuale, identità o espressione di genere, stato matrimoniale o di unione domestica, età, stato di veterano o militare, disabilità / categorie protette art. 3 e art. 18 legge 68/99, condizione medica, informazioni genetiche, affiliazione politica/organizzativa, stato di vittima o di familiare di una vittima di reato o di abuso, o qualsiasi altro stato protetto dalla legge applicabile