Who are we?

Job Summary:

Are you ready to take on a challenging role that requires your expertise and problem-solving skills? We are seeking a talented individual who can handle assignments, make recommendations, and resolve issues with confidence. As part of our team, you will have the opportunity to collaborate with cross-functional teams and support our overall mission.

Responsibilities:

Queue Management / Reporting:

• Review work orders in the queue and tackle requests within agreed timelines.
• Collaborate with cross-functional teams to address customer tickets and ensure seamless communication.
• Prepare accurate and comprehensive reports, and be open to ad-hoc reporting requests.
• Share your valuable insights and recommendations to improve our processes.
• Maintain detailed records of your work activities.
• Update asset databases and other systems to keep everything up to date.

Installations:

• Handle customer equipment tickets, including rack and stack tasks that require your expertise.
• Read and implement installation spreadsheet plans.
• Support the installation of various components, such as overhead cable trays, cabinets, and cable management systems.
• Identify and raise concerns regarding infrastructure expansions and cabling needs.
• Perform quality checks on cross-connects and on-site support tickets, and suggest improvements.

Cross-Connect:

• Support data center cross-connect work, including installations, terminations, modifications, and testing.
• Install and test cross-connect circuits, such as switched and multiplexed connections.

Testing / Troubleshooting:

• Conduct operating tests for layer 1, 2, and 3 cross-connect certification.
• Troubleshoot circuits, including switched and multiplexed connections.
• Collaborate with advanced support teams when needed.
• Work closely with customers to troubleshoot issues and provide effective solutions based on your experience.

Stakeholder Partnership:

• Monitor stock levels and proactively address material needs with the relevant teams.
• Provide escalated work order support and assist in dispatching alarms.
• Offer backup support to security personnel, if required.

Customer Management:

• Ensure customer satisfaction by executing orders in a timely and precise manner.
• Deliver exceptional service and create an excellent customer experience during interactions.
• Provide support in estimating timeframes for new deployments and alterations.
• Assist customers on-site with access control and escorting services.
• Act as the point of contact for customer requests, exceptions, or escalations.

Projects:

• Collaborate with team members on various projects as directed.
• Coordinate with vendors for Data Center-related projects.
• Conduct quality assurance checks on new customer installations or deployments.

Training:

• Complete assigned training within the given timeframe.
• Share your knowledge and support junior team members and new hires, if needed.

Qualifications:

• High school diploma in an IT / Computer Engineering field or equivalent work experience (2-4 years) preferred.

Join our team and embark on a rewarding journey where your skills and expertise will make a difference. We offer a dynamic work environment that encourages growth and provides opportunities for professional development. Apply now and be part of our dedicated team!