Communication Senior Manager
Communication Senior Manager
- JR-157773
- Hybrid
- Marketing and Communications
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
Job Summary
Americas Internal and Executive Communications (US, Canada, LATAM) will be run by a person with a passion for employee engagement, developing integrated communications strategies, content creation and storytelling with an ability to proactively create and execute across a dynamic and fast-growing region. Reporting to the Director of Corporate Communications for the Americas, we are looking for a strategic program lead within the regional communications team.
In this role, this person will develop and execute executive communications strategies that build an inspiring employee experience that supports our strong, vibrant culture and cultivates a clear understanding of Equinix’s mission, goals, strategy, and success. Elevate the voice of the Americas President on strategic topics aligned with Equinix’s vision, highlighting outcomes, value, and innovation enabled by Equinix.
You will support external communications for the President of the Americas, including platform and thought leadership, content development with unique points-of-view, social media content, and more. You will partner across the communications team to support a wide range of external communications activities including media, analyst, investor relations, and other stakeholder activities.
You will work across the organization to refine our internal storytelling efforts for the region and build a programmatic approach that delivers measurable impact. You will also serve as a partner to Americas regional executives, providing counsel and support for a broad range of high-profile communication efforts.
Responsibilities
Executive Platform Development & Execution
Design, build, and launch creative employee communications programs that drive awareness, understanding, and engagement, fostering a strong emotional connection across a diverse employee base
Develop and maintain the Regional President’s executive platform and core narratives
Serve as a master storyteller and exceptional writer, crafting compelling narratives and integrated campaigns that showcase the magic of Equinix and resonate deeply with employees across multiple markets
Partner with PR, AR, Social, and regional communications leaders to drive external engagement opportunities across priority audiences and themes
Oversee the Americas President’s social media presence (LinkedIn), including strategy development, content creation, and calendar management
Develop scripts for external speaking engagements such as customer advisory boards, press conferences, industry events, investor meetings, and community/government forums
Lead Internal Communications for the AMERS Region
Plan and execute regional town halls and employee Q&A sessions, including presentation development, material preparation, logistics, and speaker coordination
Contribute to other key employee events and engagement vehicles – including employee town halls/meet. ups, The Hub, manager communications, Viva Engage, company meetings, and more
Create impactful messaging across channels, including intranet articles, Viva, executive emails, briefing documents, talking points, video scripts, and Q&A documents
Understand trends in internal communications tools, applications, channels, design and strategy
Oversee the measurement of internal communication programs in the AMERS and develop recommendations to continually improve the quality and effectiveness of employee communications and engagement
Support crisis and M&A internal communications for the region
Cross-Functional Alignment and Execution
Collaborate across functions to ensure alignment, consistency, and amplification of key regional priorities
Work closely with regional counterparts, including Chiefs of Staff and Presidents, to maintain strategic alignment and consistency
Engage actively with the broader Americas Communications team, HR, Marketing, Product and Sales to deliver integrated communications initiatives
Partner with WeAreEquinix and Equinix Employee Connection Network (EECN) leaders to develop strategies that promote Diversity, Inclusion & Belonging (DIB) and sustainability initiatives across the region
Qualifications
10+ years’ communications experience – creating and implementing strategies and developing online content; ideally having worked with a Fortune 500 B2B technology companies
Demonstrated excellence in strategic storytelling, writing/editing, project management, strategic planning and execution, executive coaching, event management, crisis management/communications, change management, and multimedia communications
Experience managing content for web, video, social and print and development of content strategy
Strong planning and project management skills and the ability to work well under pressure in a fast-paced environment
Digital acumen and knowledge of digital communications trends and standards/designs/best practices including user experience for web, email, mobile and social media
Experience with metrics gathering and reporting to measure communication performance, to optimize going forward and to understand audience behaviors
Experience with visual design and layout and working with creative resources is a plus
Crisis communications experience, as well as experience dealing with sensitive workforce and workplace issues
Bachelor’s Degree in Marketing, Communications, Journalism, or related area preferred
Strong understanding of key technology and communication tools, including PowerPoint, Microsoft Word, SharePoint, SmartSheets, and Populo, as well as a willingness and ability to quickly embrace new tools
Skill and Attributes
Bring innovative thinking, creative ideas, an external perspective, global and regional insights, diverse perspectives and higher-level awareness into everything you do
A collaborative leader capable of building cross-functional relationships to drive change and influence business decisions; exhibits a no-job-is-too-big-or-small attitude
Passion for building process and structure to support high growth and optimizing execution of day-to-day operations and deliverables
Exemplary written, verbal and presentation skills
Demonstrated passion for building a strong internal culture
Detail-oriented with ability to handle various tasks simultaneously under multiple deadlines
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
The targeted pay range for this position in the following location is / locations are:
Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual
United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual
United States - New York City Office NYO1 : 150,000 - 224,000 USD / Annual
United States - Ashburn Office AEO : 150,000 - 224,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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