Who are we?

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Provides second level support for Operations business processes and structures. Triages problems and manages escalations to ensure orders flow efficiently through the quote to cash process. Carries out root cause analysis and drives business optimization projects. Works collaboratively with the other operational and support teams and supports regional and global process improvement projects and programs.

Responsibilities

General Profile

• Has specialized depth and or breadth of expertise within Business Operations

• Leads others to solve complex cross functional problems and uses sophisticated analytical thought to exercise judgment and identify innovative solutions

• Works independently, with guidance in the most complex situations

• May lead Business Operations or cross-functional teams or projects

• Advises management on advanced and broad ranging topics and or projects

Functional Knowledge

• Has specialized knowledge and expertise in Business Operations and related job families

• Has specialized knowledge of the overall 'Quote to Cash' process and supporting systems

Business Expertise

• Interprets internal/external business and customer challenges and recommends best practices to improve product, processes or services

Leadership

• May lead project teams within Business Operations or related job families on projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions Impact

• Impacts the achievement of customer, operational, program or service objectives; work is guided by organization functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of views

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.