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Job Summary
 

Responsibilities

• Analyze and perform billing adjustments timely and accurately to customer accounts, making sure that the proper levels of authorization and documentation are in place 

• Process manual invoices/credit memos and order quotes as requested 

• Review Invoices and conducts variance analysis, with sign-off required  

• Coordinate monthly invoice run to ensure accurate and timely customer billings  

• Monitor and ensure that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar 

• Manage customer queries cases in SFDC (Case management) timely and accurate manner to meet all internal SLAs. Timeliness and quality of the invoicing output, among other SLA’s will be monitored to ensure end to end business processes are followed

• Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues with proper levels of authorization and supporting documentation in place 

• Resolve and track billing issues as they arise, working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies) 

• Acts as First Line Support for approval requests and deal inquiries 

• Assist in month-end close-related tasks 

• Assist in Audits & SOX Controls  

• Participates in process improvement initiatives / UATs / projects or ad hoc assignments as needed 

• Implement and document process and procedures required by SOX 

• Provide input into the on-going development and support of billing systems, processes, and policies 

• Drives global consistency across, continuous process improvement initiatives and implement best practices to achieve operational efficiencies 

Qualifications

• 3+ years in a Finance and billing role preferred.

• Bachelor's degree required

• Strong interpersonal and communication skills

• Comfortable working under tight deadlines and taking initiative with minimal guidance

• Competent in MS Office applications

• Good team player who can communicate effectively with both internal and external customers

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.