Who are we?

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

Work Orders

• Supports moderate security installations/de-installations.

• Handles moderate non-standard work requests for security custom orders internally and externally; based on scale, may also require vendor coordination.

• Supports tracking of customer security ticketing orders, including: reporting requirements and audit requests.

• Involved in supporting senior team members with the development and distribution of Request for Proposals (RFPs) to vendors for moderate-scale security infrastructure projects requiring multiple bidders.

• Coordinates auxiliary equipment and machines with problem solving and minor repairs to avoid/minimize downtime; may support the troubleshooting and maintenance of office security equipment, if necessary. 

Incident Management

• Responds to moderately difficult on-site security incidents and events, including moderate security failures, problems and delays

• Assists with reporting and root cause analysis relating to moderately difficult security incidents

• Has substantial understanding of the security incident decision matrix and properly reports security incident declarations with the Equinix Operations Center (EOC); works with stakeholders for potential Internal Incident Report (IIR)/Post Incident Report (PIR) response

Facility / Infrastructure Maintenance

• Supports moderate issues for local security, in responding to and resolving issues and/or condition reports for the ACS (Access Control System) and VMS (Video Management Systems), in accordance with policies and procedures

• Supports preventative maintenance for security infrastructure, according to the standard operating procedures, for on-time and accurate security patching and updates

•  Participate in moderate customer-facing support requests, including: negotiated audits, security custom orders and cage build initiation

• Coordinates asset inventory for security IP address management, including: tracking and distributing IP addresses for security equipment

Vendor Management

• Supports moderate security vendor work associated to customer-facing security buildouts and internal security infrastructure requests

• Coordinates with the site management team to interface with third party auditors to support fulfilling internal and external auditory requirements

Site Administration

• Has substantial understanding of security processes and procedures and quality control initiatives to ensure they are followed and adhered to

• Analyzes and maintains security drawings and site-specific supporting documentation

Collaboration

• Provides assistance to security stakeholders during moderately difficult maintenance activities

• Communicates with stakeholders to properly coordinate security installations impacting facility infrastructures

• Partners with security teams to implement and validate system upgrades and provide recommendations

• Supports cross-functional teams on new builds and expansions

Qualifications

• Typically requires a high school diploma and 2-4 years of equivalent work experience

• B2 english level

• AMAG system knowledge is a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.