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A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

This position reports to the VP,  GTM Enablement and is responsible for creating a vision and strategy for the Enablement Services function which builds all global, role-based enablement learning programs, curriculum and content that is designed to accelerate GTM transformation across CRO. This individual is a thought leader who will develop a learning center of excellence, implementing external best practices to optimize our approach to enablement, instructional design, knowledge management, enablement delivery and reporting. This is someone who is responsible for translating CRO priorities and business requirements into actionable enablement that catalyzes GTM behavior change which helps drive revenue, improves the customer experience and increases productivity.

Responsibilities

Enablement Services Strategy & Alignment

• Responsible for putting in place a set of services which enable the global Enablement vision and strategy, for the highest priority roles across the CRO organization. This includes transforming how we enable, how we meet the learner where they are by investing in a technology led approach to improving engagement with an ever-distracted audience

• Lead two high performing teams of enablement professionals. One (Instructional design) focused on developing exceptional quality content to support high priority programs and learning initiatives and the other (platforms and services) which is focused on platforms and services needed to engage the learner in a delightful way

• Translate enablement program designs and desired business outcomes into effective learning experiences that drive and measure behavioral change

• Re-envision enablement learning experiences, setting new industry standards that reflect thought leadership and transform instructional design delivery modalities, program/content creation practices and tools, along with competency-oriented learning journeys

• Own the relationship with senior executives across HR Org & Talent and DIO to propagate enablement best practices and insights across Equinix, as well as own relationship with the VP, Enablement to align on enablement strategies and priorities

Operational Effectiveness

• Use data-driven insights to evaluate the effectiveness of enablement programs, content, and curriculum, establishing a consistent approach to translating insights into continuous improvement and opportunities for innovation

• Establish an operating model that optimizes tools and process to improve enablement quality, accelerate time to market for enablement programs, and achieve scale

• Leverage AI-based tools and enablement platforms to transform the learning experience for greater effectiveness, productivity and business impact

Instructional Design

• With an outside-in approach, establish industry leading practices for creating and delivering agile and adaptive learning experiences that accelerate the transformation of our GTM skills, knowledge, and operational practices

• Establish new ways to assess, grow and measure GTM skills and knowledge, aligned to core competencies and performance management practices, in order to accelerate GTM transformation

• Develop a multi-year roadmap for knowledge centered service across multiple knowledge management platforms, driving productivity and a consistent customer experience

Lead a Diverse team, creating an Inclusive Culture​​

• Manage GTM Enablement Service teams’ performance by motivating, engaging, and providing coaching​

• Drive the people development strategy including location-based initiatives​

• Provide leadership and guidance for escalations to other GTM Ops and business stakeholders 

• Challenge existing Enablement Services teams’ managed processes and learning experience tools based on industry best practice and trends to ensure Equinix is maintaining a best-in-class approach​

• Model the Equinix cultures and values

Qualaifications

• Extensive experience/12+ years in enablement, including instructional design, platforms, and leading teams

• 7+ years’ experience working with GTM motions and Support functions in high tech spanning Sales, Channel and Care Deep knowledge of GTM motions, processes and best practices

• Effective building and executing global strategies

• Experience building strong relationships with senior leaders across organizations, establishing the trust required to strategize and collaborated as a trusted advisor

• Proven track record driving and influencing executive decision making and aligning divergent perspectives and priorities

• Experience driving innovative approaches to enablement

• Proven ability to marry strategy to practical, results-driven execution-effective operating in both strategy and execution domains

• Experience collaborating cross-functionally with various departments and stakeholders to find solutions, as well as drive productivity, efficiency and team success

• Expert in diverse enablement modalities, best practices and emerging enablement trends, as well as enablement platforms and tools

• Experience working in a fast paced, dynamic, entrepreneurial environment​

• Experience of change management and driving strategic change

Skills and Attributes

• Excellent written and verbal communication skills with ability to quickly synthesize, interpret and simplify complex information

• Ability to work in and manage ambiguity, including dealing with issues that do not always have a process, system, or solution in place

• Effective at creative problem solving

• Demonstrate natural curiosity and a growth mindset

• Ability work in a highly matrixed environment and rationalize disparate priorities

• Skilled at identifying inter-related objectives, strategies, success factors, dependencies and stakeholders and adept at navigating and aligning these to create a more powerful shared and integrated strategy

• Proactive, self-directed and results oriented

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Field Office : 202,000 - 304,000 USD / Annual

United States - Redwood City Office GHQ : 223,000 - 335,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.