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Summary

The Senior Product Manager will develop a vision and executable strategy for unifying the ticketing and requests experiences across all Equinix products and services. 

In this role, you will drive the seamless integration of multiple product-specific portals into a single, cohesive, and intuitive platform. This involves working closely with cross-functional teams to ensure tight-knit collaboration and coordination with stakeholders across the company.

This is a senior, strategic individual contributor role reporting to the Director of Platform Service Delivery.

Responsibilities

• Lead the development of the unified ticketing platform's product vision, strategy, and roadmap. Define clear objectives and priorities in alignment with Equinix's business goals and customer needs

• Cast and evangelize the ticketing platform vision gaining buy-in with key stakeholders

• Influencing executive leadership with clear written documents conveying complex business and technical problems and solutions

• Work closely with customer support, network operations, sales, and other stakeholders to ensure alignment and successful execution of the unified ticketing roadmap. Foster a collaborative and innovative environment to drive product excellence

• Champion a user-centric mindset throughout the product lifecycle. Conduct extensive user research, gather insights, and translate findings into actionable product enhancements that enhance customer satisfaction and drive engagement

• Establish key performance indicators (KPIs) and metrics to measure success. Continuously monitor performance, analyze data, and iterate on the product to enhance usability, functionality, and overall user experience

• Collaborate with product owners, engineering, and UX design teams to define product requirements, and ensure the timely delivery of high-quality features and updates

• Define tools and resources needed to achieve goals 

• Stay abreast of industry trends, competitive landscape, and emerging technologies relevant to the digital experience space. Identify opportunities for innovation and differentiation to maintain Equinix's leadership position in the market

Qualifications

• Bachelor’s degree in CS, EE, or similar

• 7 years of professional experience

• Experience as a Product Manager/Owner.

• Hands-on experience leading teams to build seamless, self-service, web applications, including integrating multiple acquired products into a unified experience

• Deep technical understanding of digital experience for enterprise/B2B and developer personas 

• More than 5 years of software product/platform development experience, including APIs

• Proficient in defining epics and writing user stories 

• Deep understanding and experience of ticketing systems and process.

• Data-driven decision-making experience 

• Experience with partner business models, go-to-market motions, channels, resellers, and system integrators

• Experience working within global organizations, building cross-functional relationships at all levels

Preferred Qualifications

• Master of Business Administration (MBA)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.