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Job Summary

The Senior HR Services Associate - Global Onboarding is a skilled specialist that works on assignments requiring considerable judgement. Responsible for the execution of all HR services and processing queries up to Tier 2. May assist with special projects. Determines methods and procedures on new assignments.

Responsibilities

Life Cycle and System Updates

• Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such a Payroll, Benefits, Compensation and LOA's

• Resolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query

• Understands trade offs and when to escalate

• Is a skilled specialist at recognizing and providing solutions to employee questions

• Manages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-date

• Reacts quickly to HR Systems updates and ensures data accuracy, engagement in system UAT

• Provides standard reporting to HR stakeholders and line manager-

• Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes

• Handles sensitive and/or complex queries

COE Process Expertise

• Has a specialized understanding of programs and COE processes

• Able to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriate

• Able to handle complex COE processes

• May help in COE process design and project support

Operational Excellence

• Assists with and identifies maintenance of HRS knowledge library including replacement of translated content

• Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library

• Understands and executes on SLA and KPI's and helps distribute cases

• Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly

• Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements

• Ensures data accuracy and integrity with all transactions, communications and stakeholder support

• Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.

Project Management

• Expected to participate in special projects for varying size

• Expected to participate translations, as needed

Qualifications

• High school diploma/GED required

• 4+ years of related experience, or equivalent experience preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $70,000 to $106,000 per year

• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $65,000 to $97,000 per year

• Colorado, Nevada, Rhode Island: $58,000 to $88,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.