Job Summary

The Senior Director of Business Operations is a pivotal role responsible for ensuring that Equinix delivers on strategic objectives, optimizes day-to-day operations, and maintains an effective operating rhythm. This role will leverage data-driven insights to drive operational efficiency and strategic alignment while overseeing the implementation and execution of key strategic programs.  This leader will build organizational capacity, up-leveling everything they touch such that things work better even after they are no longer involved.   This role reports into the Equinix Business Operations Office, with a direct line to the VP, Operating Model.

Responsibilities

• Operating Rhythm: Leads the Equinix rhythm of the business ensuring we are executing effectively, at pace, towards our strategy

• Strategic Leadership: Collaborate with  functional business operations leaders and C-Suite executives to align operational initiatives with business strategy and objectives

• Cross-Functional Partnership: Partner with functional business operations leaders to understand their needs, gather insights, and drive collaborative solutions

• Information Synthesis: Analyze and synthesize complex data and information to provide simple, clear and actionable recommendations and insights

• Growth mindset:  Drive operational excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business

• Performance Metrics: Develop and monitor key performance indicators (KPIs) to gauge the success of operational initiatives and business performance

• Change Management: Lead change management efforts by advocating for operational excellence and fostering a continuous improvement culture

• Project Management: Oversee the execution of key projects, ensuring they are delivered on time and within budget

• Communication:  Develop a consistent scaled strategic narrative, synthesizing major communication decisions between senior management and the broader organization, and ensuring strategy and priority alignment

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field

• Proven experience in business operations, strategy, or management consulting, preferably in a leadership role

• Masterful at working and influencing cross functionally, managing stakeholders at all levels

• Strong analytical skills with the ability to interpret complex data and make informed decisions.

• Exceptional communication and interpersonal skills to effectively engage with C-suite leaders and cross-functional teams.

• Experience with process optimization methodologies (e.g., Lean, Six Sigma) is a plus.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Familiarity with technology and tools used for business operations and analytics.