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Job Summary
Develops technical, process and systems knowledge by working on projects assigned and directed by more senior level Operations Support Engineers.

Responsibilities

• Technical Support

• Develops technical knowledge, shadowing more senior team members on technical support escalations

Process Support/Optimization

• Learns and follows business and/or technical processes within the Data Center; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g., order fulfillment process, basic incident management definition or clarification such as awareness of color coding or timing, identifying and redlining the differences between processes)

Systems Support

• Develops knowledge of and learns business systems (e.g., Siebel fulfillment, Remedy) within Equinix

Data Support/Analysis

• Performs data management support to the team, such as analyzing data (in reporting), looking for patterns, and tracks resolutions

Documentation

• Reviews documentation (can be technical & non-technical) and sends notifications; documents own work processes

Training

• Handles logistics for training rollouts

• Provide support training related activities

UAT

• Handles logistics for User Acceptance Testing

Project Management

• Works on assigned project activities

Qualifications

• Proven years experience

• Diploma to a Bachelor's Degree

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.