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Job Summary
Manages relationships with functional stakeholders. Monitors and manages key performance metrics. Supports a culture of innovation, excellence & collaboration. Manages several on-staff NSD engineers including assisting in recruitment, supervision, scheduling, mentoring & development, evaluation, and disciplinary actions.

Responsibilities

The IP Operations Supervisor provides support for the IPNGN Network infrastructure and technical operations support for all IP customer base (this includes third party IP customers not directly connected to the Main One IPNGN platform). Specifically, the IP Operations Supervisor’s responsibilities shall include:

• Ensure continued smooth operation of the global IP network infrastructure through monitoring and performance reporting against performance benchmarks

• Ensure that biannnual internal security audits are carried out on the network and recommendations made

• Ensure that new IP customer provisioning is carried out in line with the IP Provisioning process

• Definition and implementation of network security policies

• Ensure that accurate logging, timely updates and communication are provided by L2 Support and other engineers during the lifecycle of any IP related incident

• Ensure that all escalated IP related tickets are resolved within agreed timelines and handled professionally

• Provide adequate support and requisite input to IP planning and technical sales teams

• Ensure standardization and regular update of all documentation using the DMS system, and in line with corporate policy

• Ensure that all reports are developed in line with the defined IP reporting process and made available to all stakeholders accurately and in timely manner

• Ensure continuous improvement and adherence to the MainOne IP Operations policies and procedures

• Ensure all third party application support contracts and hardware support contracts for all IPNGN systems are up to date and functional

Qualifications

• Relevant professional/technical certifications

• Proven years relevant experience required in troubleshooting IP networks and all related issues

• Strong experience configuring and troubleshooting of L2 and L3 networks especially on Cisco routers and switches

• Cisco IOS XE/XR experience will be an added advantage

• Familiarity with TAC case management and escalation process

• Strong understanding of a process driven environment

• L2 and L3 MPLS experience

• Routing protocol configuration and troubleshooting experience (BGP, ISIS, MPLS, OSPF, EIGRP)

• IP multicast experience 

• CCNP , CCIP, CCSP certification or equivalent experience

• CCIE Certified - will be an added advantage

• Mature professionals interested in a career transition are welcome

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.