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Job Summary

The Head of UK Operations Engineering acts as the technical authority and leads the UK Operations Engineering team, ensuring operational excellence, and aligning engineering initiatives with business objectives. They shall be accountable for leading and managing a team of multidisciplinary professional engineers and subject matter experts who provide the requisite technical expertise to enable new and existing data centre infrastructure and assets are maintained to be safe, legal, and operable across the whole asset lifecycle; and that operational strategies deliver consistent, high-quality performance. They shall demonstrate personal and inspirational functional leadership, driving a continuous improvement culture in engineering and with our stakeholders.

Responsibilities

General

• Establishes operational objectives, policies, procedures and work plans and delegates assignments to subordinates

• Develops, modifies, and executes company policies that affect immediate operations and may also have company-wide effect

• Fiscal control of functional delivery within the assigned department budget

Leadership

• Accountable for developing and leading a high performing, competent, capable, and engaged team

• Accountable for developing talent, enabling career progression, ensuring their safety and wellbeing

• Accountable for leading a team of experienced level professionals and indirectly responsible for subordinate managers and engineers

• Accountable for ensuring team works safely, effectively and with high regard to human error avoidance

• Manages personnel details including salaries, positioning, hire/fire, reviews, coaching and development

• Leads in incident resolution

Engineering

• Plans, coordinates, approves budgets, and implements resources to complete designs to support projects delivered by UK Operations Capital Programme

• Undertakes design verification of the Global Design and Construction design and reviews project handover information and asset data

• Provides technical expertise to support maintenance within the data centers

• Overall site and/or multi-site capacity management

Vendor Management

• Manages the team to ensure completion to Equinix's required standards, (KPI's) Key Performance Indicators and (SLA's) Service Level Agreements

Testing

• Ensures correct processes are followed and all documentation is complete

• Takeover of new builds and building infrastructure

• Approves all (MOP) Maintenance Operation Protocol scripts and permits

• Participates as part of the new facility/infrastructure design team

Incident Management

• Communicates and coordinates activities and on-site staff during a complex or severe customer-impacting incident

• Drives root cause analysis and provides a clear direction

• Drives approval for incident resolution

Performance

• Establish and report on key performance metrics to continuously enhance engineering excellence

• Drive innovation and operational improvements, support the mobilisation of resources, optimising maintenance strategies, and ensure the long-term reliability sustainability, and safety of our engineering systems

Skills and Behaviours

• Strong senior leadership skills to lead and motivate a multidisciplinary professional engineering team

• Extensive engineering experience in providing technical expertise support to operations

• Proven ability to communicate and collaborate with people at all levels, and strong negotiating skills with an ability to build buy in to ideas and concepts

• Proven ability to manage a programme of engineering design delivery

• A passion for continuous professional development and active approach to driving diversity in engineering

Qualifications  

• Strong technical background in a critical industry operational environment

• NVQ level 5 in an engineering/industry related field

• Practical experience in either electrical, controls or mechanical systems

• In depth knowledge of root cause analysis

• In depth knowledge of CAFM systems

• In depth knowledge of data centre infrastructure (Desirable)

• Bachelor’s degree or equivalent (Desirable)

Experience

• Comprehensive knowledge and understanding of engineering delivery and maintenance in a complex, real-time operations environment

• Experience of leadership within a critical industry

• Experience with CAFM systems

• Experience of managing delivery of technical designs for new or modified assets and systems within existing operational infrastructure

• Able to work cross functionally with both external and internal customers

• Flexibility to travel to project sites as required

• Project management experience (Desirable) 

• Budget (OPEX/CAPEX) knowledge. (Desirable) 

• Contract management experience (Desirable)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.