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Job Summary
The Compliance Communications Lead serves as the primary bridge between compliance requirements, audit expectations, and product/digital teams. This role ensures that compliance obligations, such as SOC 2, ISO 27001, and others, are clearly communicated, understood, and acted upon by teams across the organization. This role provides proactive communications, readiness updates, and clear guidance on what teams need to do and when, reducing confusion, last-minute surprises, and compliance fatigue. They partner closely with audit teams, customer-facing stakeholders, and the product team to ensure that compliance tools, reports, and automation are effectively explained and adopted. 

Responsibilities

• Act as the primary point of contact for compliance-related communications, ensuring product and engineering teams clearly understand upcoming certification requirements, audit activities, and expectations​

• Partner with the audit team to coordinate audit readiness, facilitating the flow of information between product teams, customers, and auditors​

• Provide guidance and interpretation of compliance obligations, such as SOC 2, ISO, and other certifications, answering product team questions and escalating complex issues as needed​

• Work closely with the product team to translate compliance outputs into practical communications without duplicating product team responsibilities​

• Develop and deliver clear, consistent, and timely communications guides, FAQs, updates, and dashboards to ensure teams are prepared for compliance milestones​

• Support customer-facing compliance engagements by providing product teams with accurate, business-relevant responses to compliance-related inquiries​

• Ensure that compliance is positioned not as a burden but as a business enabler that reinforces trust with customers and stakeholders​​

Leadership Characteristics

• Builds credibility by translating complex compliance requirements into clear,actionable guidance for technical and non-technical audiences​

• Works effectively across security, product, audit, and customer teams to drivealignment and shared accountability for compliance outcomes​

• Keeps the needs of both internal teams and external customers at the center of allcommunications, ensuring clarity, confidence, and trust​

• Anticipates compliance milestones and risks, driving structured communications that keep teams ahead of audits and customer questions

Qualifications

• Strong knowledge of compliance frameworks and certifications relevant to digitalsoftware products, such as SOC 2, ISO 27001, and FedRAMP​

• Experience in compliance program communications, audit readiness, or customer-facing compliance support​

• Hands on experience with at least one cloud service provider, data protectionmechanisms, and technology solution deployment configurations​

• Background working with product or engineering organizations, ideally in technology,cloud, or SaaS environments​

• Prior experience engaging with customer trust or assurance functions is a plus

Skills & Attributes

• Excellent written and verbal communication skills, able to distill complexrequirements into clear messages​

• Strong stakeholder management skills with the ability to influence across teams.​

• Skilled in creating structured communications such as guides, FAQs, readinessbriefs, and dashboards for different audiences​

• High organizational awareness, able to track multiple certifications, deadlines, anddependencies​

• Demonstrated ability to translate compliance requirements into practical guidancefor product engineering teams​

• Collaborative, approachable, and seen as a trusted partner for compliance-relatedmatters

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 103,000 - 155,000 USD / Annual

Canada - Toronto Office TRO : 85,000 - 127,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.