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Job Summary

Partners with relevant functional and technical teams to support Oracle cloud applications aligned to the business and IT strategy, as well as the support of those applications. 

Responsibilities

• Provide first-line support to users of Oracle Cloud ERP

• Responding to help desk queries

• Providing one-on-one support, explanations, and guidance to users regarding finance operations

• Triaging data issues, process issues, and user errors before escalating to IT

• Performs financial systems maintenance (e.g., Chart of Accounts, Revaluation rules, open/close periods, alternate reporting hierarchies, etc.)

• Schedules system processes 

• Troubleshoots interface/import file issues

• Monitor inbound/outbound interfaces for data issues, ensuring system synchronization 

• Maintain and set up globally consistent standard reports and provide ad-hoc reporting guidance

• Liaise with IT and business users to define and prioritize business-related issues associated with systems

• Use a broad understanding of business and systems to identify possible business issues related to system designs and evaluate enhancement requests from users

• Partner with other system owners to ensure data quality, timing, and financial reporting impacts are fully understood

• Coordinate user acceptance testing for new system or enhancement releases.  This involves assistance with the creation of test cases and follow-up to ensure users complete testing per the schedule

Documentation

• Follows guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts

Testing & Test Design

• Owns specific modules in the application and develops test cases based on requirements and technical design

• Defines test strategy and execution approach to test specific modules of an application

• Coordinates with stakeholders and obtains relevant signoffs

• Clarifies defects, triage, and coordinates resolution with engineering teams

System Configurations

• Develops mastery in configurations of specific module/modules of an application

• Brings in best practices by keeping up-to-date with the technology and vendor products

• Documents configurations for future use and training

Day to Day Support (Production Support)

• Supports first level resources

• Triages and troubleshoots issues

• Works with various functions within GTS to ensure RCA is complete and SLAs are met

Training and Change Management

• Works directly with functional SMEs and management teams to coordinate SME training requirements and execution

• Communicates status against key support issues

• Provides status against plans and escalates issues

Qualifications

• 5+ years experience in analytics

• Bachelor's in Information Systems, Business or related field, cross-functional

• Academic background in Accounting, Commerce, Finance, IT, or related fields

• Extensive years of experience working within the finance and accounting organization of a Fortune 1000 company

• Worked on Oracle Cloud applications like Oracle General Ledger, Accounts Payables, Accounts Receivables, Purchasing and 

• Exposure to the Finance process

• Strong problem-solving skills

• Ability to understand and assimilate new ideas and manage change

• Willingness to aggressively set and achieve goals with a minimum of direction

• Excellent planning and organizational skills combined with strong written and oral communication skills

• Strong analytical skills and some technical accounting knowledge with strong attention to detail

• Strong problem-solving and decision-making abilities

• Hands-on experience with Oracle EBS or Oracle Cloud ERP

• 5 years’ experience in multinational companies

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.