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Job Summary

Responsibilities
Customer Order: Requirements & Support

• Identifies, validates and documents customers' order requirements based on the general technical knowledge of the Data Centers and guidance from more senior team members

• May be assigned to manage simple to mid-level customer deployments

Customer Order: Project Planning

• Supports & develops project implementation plans/task lists for customer deployments through collaboration with cross-functional teams (such as Sales, Client Services and Data Center Operations), working with information and guidance from more senior team members on project tasks and activities

Customer Order: Project Implementation and Delivery

• Supports such as on a piece of a larger project as assigned by more senior team members

• Schedules implementation meetings with customers and cross-functional groups

• Monitors and ensures the timely closure of Operations activities with accurate information into Equinix business systems (i.e. Siebel fulfillment)

Cross Functional, Customer Support & Customer Communications

• Investigates and collaborates with cross-functional teams to resolve issues during project implementation

• Support to liaison with customers to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations

• Serves as customers' point of contact for any escalation of issues during project implementation for small to medium scale project

• Handles the escalations, investigates and provides resolution to the issues with close guidance from senior team members/manager

• Communicates with customers, own team and cross-functional groups on project plans and implementation progress for small to medium scale project

Process Support/Optimization

• Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the Data Center and identifies opportunities for process improvements

Systems Support

• Provides basic system support for Data Center Operations systems such as Siebel Fulfillment, working with Regional Operations at the direction of more senior team members

Data Support/Analysis

• Ensures Operations provisioning data is accurately input into Equinix business systems (i.e. Siebel Fulfillment)

• Collaborates with own team and/or Regional Operations to investigate and perform physical audit tasks

Vendor Support

• Engages and works with Data Center Operations Support to manage and engage third party vendors and suppliers for services and materials

Qualifications

• 3+ years experience preferred

• Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.