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Job Summary

Responsible for developing and implementing strategic, complex, functional and/or global communication and delivering / supporting organisational change management programs within Operations.

Responsibilities
Content Creation/ Management

• Works closely with senior leadership to create and deliver key messaging to stakeholders and target audiences

• Evangelises and educates on communication best practices and protocols.

• Optimises content creation processes, determining when to reuse existing content, create purpose-built content, or acquire 3rd party content to meet organisational needs

• Creates and upholds corporate content governance policies

• Creates complex content for key stakeholders, as needed

• Determines global/local relevance, coordinating with regional and local peers and tweaking content and/or translating, as needed

Communications Planning

• Develops and maintains a master communications plan, ensuring alignment with department and broader company initiatives

• Constantly seeks to evolve and refine communication programs

Communication Platform Management

• Provides input on the requirements for definition and selection of new content-related technologies

• Owns various communications platforms, including content, governance, and information architecture and retention

Stakeholder Management and Communication

• Builds relationships and works effectively at all levels within the organisation and across functions

• Facilitates periodic cross-functional meetings to foster knowledge sharing, collaboration and progress around content and change best practices and challenges

• Identifies and provides input to key stakeholders throughout the company

• Ensures alignment in cross-functional priorities and corporate initiatives

Project and Organisational Change Management

• Leads implementation of large projects or complex needs across multiple correlated initiatives

• Communicates major project/program scope, schedule, resource, risks/issues and budget changes

• Supports change programs through effectively communicating change impacts, adoption needs, identifying, involving and empowering change advocates within Operations

Reporting and Metrics

• Supports the identification of success metrics to measure (launch and landing for his or her area of responsibility, and how and when to report on them

• Oversees content measurement and KPIs, including the design and operation of relevant, synthesized dashboards, reports and analyses

Qualifications

• Proven years of experience preferred

• Bachelor's degree required

• Master's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.