• Creating reviews, tests, and comments, and providing advice on processes, tasks, and programs;
• Evaluating and monitoring the performance of resources, suggesting and arranging for improvement actions;
• Updating, feeding, and issuing technical reports and/or other specific documents;
• Following up on processes with suppliers, clients, and third parties to ensure compliance with negotiated terms, costs, and quality, while suggesting updates and changes in processes and procedures;
• Identifying service needs and requesting the necessary materials, documents, tools, and/or equipment for implementation;
• Offering information and guidance to internal and/or external clients based on valid analyses and rules;
• Processing Service Requests for the activation and deactivation of complex client products;
• Monitoring the Service Request process and tasks transferred to other teams, guiding as needed;
• Leading complex client deployments involving managed service products;
• Communicating with clients using detailed project plans;
• Engaging and directing multifunctional internal partners in the project team;
• Possessing a fundamental technical knowledge of all Equinix products/processes;
• Independently resolving client issues and concerns, with managerial assistance when required.

What we’ll expect from you

• Experience with small, medium, and large Routers and Switches and with TCP/IP;
• Advanced knowledge in Spanning Tree, eVPN, BGP, OSPF, VXLAN, MPLS, and VRF protocols;
• Knowledge in Load Balancing;
• Intermediate level of English;

What will be a plus if you have

• Expertise in FW Fortigate, Big-IP F5, and Cisco A10 technologies.
• Solid knowledge in Linux/Unix;

Why Equinix

 Equinix is an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity, or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.