Skip Navigation or Skip to Content
Conversation, Person, People, Computer Keyboard, Adult, Male, Man, Monitor, Face, Head

Manager, HR Services- Global Employee Helpdesk

  • JR-149973
  • Hybride
  • Manila
  • Human Resources
  • Full time

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

The Manager, HR Services leads our global Employee Helpdesk, delivering exceptional HR support to Equinix employees. This role oversees 24/5 operations, ensuring high service standards while enhancing the employee digital experience through online services and AI support. The Manager will build strong relationships within the HR community and requires a solid background in HR operations, training development, quality assurance, and data analysis.

Key Responsibilities:

Team Management & Leadership

  • Lead and mentor HR Services team to provide outstanding support through digital and live channels.

  • Set clear goals, conduct performance evaluations, and foster a culture of continuous improvement.

  • Monitor team performance against metrics and implement improvement plans as needed.

Strategy

  • Contribute to Equinix’s One HR Strategy, advocating for departmental needs and identifying new operational opportunities.

  • Guide employees on HR programs and processes within defined SLAs.

  • Implement complex HR programs and leverage data to identify trends and improvement opportunities.

Operational Management

  • Establish a high-standard, experience-led culture with transparent metrics and SLAs.

  • Ensure business continuity through skill development and adherence to documented processes.

  • Lead with Operational Excellence, making data-driven decisions to enhance performance and compliance.

Customer & Partner Engagement

  • Build strong relationships across functions to understand service needs and drive improvements.

  • Provide expert support for complex HR scenarios and champion collaboration across HR teams.

Vendor Management

  • Collaborate with external HR vendors, maintaining partnerships and recommending service improvements.

Continuous Improvement

  • Drive process improvements and facilitate workshops to enhance efficiency and quality.

  • Stay informed on industry trends and technologies to foster innovation.

 

Qualifications:

  • 10+ years of experience in HR operations with proven leadership in managing HR teams.

  • Strong organizational, analytical, and collaboration skills.

  • Adaptable and outcome-focused, with a proactive approach to projects.

  • Excellent communication and relationship-building abilities.

  • Expertise in Operational Excellence and Performance Management.

  • Proficient with technology, particularly digital tools and AI initiatives; familiarity with Workday and ServiceNow is a plus.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

Postuler maintenant

Alertez-moi sur des emplois comme celui-ci

Pas toi?

Nous vous avons envoyé un code par e-mail pour vérifier votre identité. Veuillez vérifier votre dossier spam / courrier indésirable si vous ne recevez pas l'e-mail dans votre boîte de réception.

Vous êtes maintenant redirigé vers le site Web de l'application

Vous connaissez quelqu'un qui pourrait convenir à ce poste ? Dites-le lui ici !

Renseignez vos coordonnées 

Pas toi?

Nous vous avons envoyé un code par e-mail pour vérifier votre identité. Veuillez vérifier votre dossier spam / courrier indésirable si vous ne recevez pas l'e-mail dans votre boîte de réception.

Merci

Les gens ont aussi consulté

Director, Product Marketing

Regular 25 - Director Leonardo Guidi Marketing JR-150751 London United Kingdom London Product Marketing Marketing Full time M4
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Corporate Real Estate Associate

Regular 04 - Senior Vanessa Fischer Real Estate No JR-150652 Frankfurt Germany Frankfurt Corporate Real Estate Real Estate Full time S5
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Entry Level Sales(Opportunity Development Representative SDR/BDR)

Regular 03 - Career Judalyn Arthoro Sales JR-150756 Tampa Florida United States Tampa Opportunity Development Sales Full time S4
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Product Marketing Senior Manager

Regular 15 - Scholar Danielle Barsanti Marketing JR-150921 Toronto. Redwood City. Washington. Tampa. New York. Carrollton. Seattle Ontario. California. District of Columbia. Florida. New York. Texas. Washington Canada. United States Toronto. Redwood City. Washington. Tampa. New York. Carrollton. Seattle Product Marketing Marketing Full time B5
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Data Center Logistics III

Regular 03 - Career Mechelle Clayton Operations JR-150855 Culpeper Virginia United States Culpeper IBX Logistics Operations Full time S4
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Staff Engineer, Product Software

Regular 13 - Specialist Matt Wolford Product JR-150810 Remote United States Remote Product Software Architecture and Engineering Product Full time T3
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Postuler maintenant

Alertez-moi sur des emplois comme celui-ci

Pas toi?

Nous vous avons envoyé un code par e-mail pour vérifier votre identité. Veuillez vérifier votre dossier spam / courrier indésirable si vous ne recevez pas l'e-mail dans votre boîte de réception.

Vous êtes maintenant redirigé vers le site Web de l'application