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Job Summary

The Network & Security Associate Engineer will be a part of a highly competent delivery team, responsible for building and supporting, typically datacentre-based network and security infrastructure solutions; delivering service level agreements to ensure the continued operation of those solutions.  Confident in at least two technology concepts, such as firewalls, routers, switches, load-balancers, etc, and is able to operate those technologies to an operational standard.  Possesses or able to achieve at least one professional qualification in a relevant technology or vendor.

Responsibilities

Engineering

• Participates in proofs of concepts. Manages towards project timelines, executing on deliverables in partnership with internal networking and infrastructure teams

• Provides technical status reports to management

• Responsible for anticipating technical roadblocks and escalating issues

• Responsible for managing select technical aspects of implementation

• Executes on the implementation of new  solutions for customers, both internal and external to the organization

Operations

• Triages events and tickets for network and security operations incidents.

• Follows documented SLAs, guidelines and policies to resolve issues, with further guidance from senior team members as needed

• Works towards increasing level of responsibility for network and security operations

• Operates and troubleshoots next-generation firewalls, routers, switches, load-balancers, security device management systems, intrusion detection/prevention (IDS/IPS) and DDoS mitigation systems, for both internal and external customers

• Eventual participation in on-call rotation, when sufficient levels of knowledge and skill have been achieved

• Work in line with change control and configuration management processes

Incident Response

• Manages day-to-day network and security incident response, during business hours

• Investigates, researches and analyzes network and security incidents as they are escalated or reported by internal or external customers

• Uses established procedures for remediation of incidents, escalating as needed for additional guidance

• Eventual participation in on-call rotation, when sufficient levels of knowledge and skill have been achieved.

Innovations

• Contribute to improve processes & procedures to achieve optimum efficiencies and service quality

• Contribute to infrastructure performance and capacity tuning techniques delivering optimized performance.

Policy & Compliance

• Responsible for following process to maintain security policies, for internal and external customers

• Triages and resolves simple customer security inquiries per documented guidelines. 

Service Delivery

• Performs fulfillment for quote to cash transactional tickets for all network and security products (Firewalls, Routers, Switches, ECX Enablement, etc.)

• Work in line with change control, problem and configuration management processes

• Contribute to the successful delivery of departmental projects.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.