Job Summary 

Equinix is on a transformational journey to meet our future needs as a growing and evolving platform company.  Reporting into the Revenue Operations, Process Optimization team, the Senior Manager of Process Excellence for GTM Initiatives will play a key role in driving Equinix’s transformation. The role will be a customer-focused self-starter with outstanding problem-solving skills and will be proactive, resourceful, and skilled at developing and implementing or improving creative process solutions to business challenges.  We are seeking a business savvy, enthusiastic, and results-oriented professional with highly effective execution and communication skills and proven experience managing multiple projects to completion. This role also includes hands-on execution of general tasks to support overall program success beyond process-specific duties. The successful candidate will be comfortable and able to deliver high quality solutions and deliverables in a highly dynamic, complex, and high-paced environment. 

Responsibilities 

• Provide process design and improvement expertise on a variety of process optimization projects across CRO 

• Analyze current state: Understand deficiencies with current processes and associated root causes 

• Partner with cross functional teams to: 

• Implement process improvements: based on business objectives and requirements.  Develop, analyze, and propose options that achieve objectives, balancing effort, cost, impact, and speed

• Design the future state: design, pilot, and implement fit-for-purpose future state processes based on business objectives and requirements, Develop, analyze, and propose options that achieve objectives, balancing effort, cost, impact, and speed and Perform gap analysis 

• Create roadmaps and roll-out plans: Work with project teams to design an implementation approach and support roll-out 

• Implementation: Support the implementation to embed and ensure adoption of new processes.  Complete impact analysis for proposed process changes, plan and execute communications, and champion the changes 

• Stakeholder management:Perform stakeholder analysis, ensure appropriate stakeholder engagement and buy-in and Resolve stakeholder issues, escalating as needed 

• Revenue Operations Process Excellence efforts:  

• Support Agile delivery:  Assist teams with rapid delivery of incremental value to stakeholders, leveraging experience with Agile and Scrum methodologies and backlog prioritization 

• Use best practices:Determine and apply appropriate methodologies, tools, and best practices for analysis, solutioning, and deployment 

• Drive RevOps Process Improvement program: Maintain program materials, Coach program participants through their initial projects, coach and support functional process owners with their efforts 

Qualifications 

• Substantial (8+ years) leading cross-functional end-to-end process improvement, redesign, transformation, and improvement initiatives 

• Fluency in translating business objectives and insights into optimal process design and user stories 

• Substantial (8+ years) ability to translate lean, six sigma and process improvement tools and methodologies into simple, practical action

• Bachelor’s Degree in a business management/analytical field preferred (e.g. Business or Business Operations Management) or equivalent experience 

• Lean Six Sigma Black Belt Certification 

• Expert facilitator capable of leading cross-functional workshops and alignment events from senior leaders through front line employees 

• Very strong communications skills with demonstrated ability to develop and present process improvement content in easy-to-understand terms, to peers and senior management 

• Demonstrated success influencing senior leadership decision making, facilitating problem solving, and mediating conflict 

• Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization 

• Strong business acumen 

• Strong analytical skills, with the ability to use data to drive insights and action 

• Able to collaborate and influence cross functionally 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. #LI-KF2