Who are we?

Job Summary:

A highly skilled specialist who contributes to developing new concepts and techniques consistently works on complex assignments requiring action. Focus is on tasks requiring highly skilled and independent judgment, while contributing to developing new concepts and techniques for standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting:

• Coordinates incoming requests, and manages work assignments for customer orders, including complex requests.
• Determines timelines for expedited orders, manages approval process, and handles custom order approvals.
• Coordinates eligibility approvals and provides weekly activity reports to supervisor.

Installations:

• Acts as a highly-skilled support for customer installations within the team, including rack and stack, cages, cable distribution trays, cabinets, and cable management/support systems.
• Offers guidance for large-scale installations, coordinates installation challenges.

Cross Connects:

• Supports datacenter cross-connect work requiring development of new concepts and techniques for standard operating procedure and judgement for installs, terminations, modifications, and testing.

Testing / Troubleshooting:

• Leads fault resolution with advanced troubleshooting skills.

Stakeholder Partnership:

• Manages relationships with internal stakeholders, and guides junior team members.

Customer Management:

• Handles customer requirements and issues, attends coordination meetings, serves as a point of contact for complex requests.
• Provides subject matter expertise support for customer communications.

Training:

• Supports SOPs and standard processes, coaches on operations and safety, provides mentorship to team members.

Typical Degree & Years of Experience

• Typically requires a high school diploma and 6+ years of equivalent work experience.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.