Who are we?

Who are we? 

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Description

Possesses a substantial understanding of the position, working on moderately difficult assignments that require judgment to solve problems or make recommendations. The focus is on moderately complex tasks, utilizing a solid understanding of standard operating procedures. Supports the team as a whole.

What will you be doing?

**Work Orders**  
- Supports security installations/uninstallations.  
- Handles moderate non-standard work requests for custom security orders, both internal and external; depending on the scale, this may also require coordination with vendors.- Assists in tracking customer security ticket orders, including reporting requirements and audit requests.  
 Participates in supporting senior team members with the development and distribution of Requests for Proposals (RFPs) to vendors for moderately scaled security infrastructure projects requiring multiple bidders.  
- Coordinates auxiliary team and machinery, troubleshooting minor issues and performing repairs to avoid or minimize downtime; supports problem resolution and maintenance of office security equipment.

**Incident Management**  
- Responds moderately difficult on-site security incidents and events, including moderate security breaches, issues, and delays.  
- Assists in report writing and root cause analysis related to moderately difficult security incidents.  
- Has a substantial understanding of the security incident decision matrix and appropriately reports security incident statements to the Equinix Operations Center (EOC); works with stakeholders for potential to the Internal Incident Report (IIR)/Post-Incident Report (PIR).

**Facility/Infrastructure Maintenance**  
- Supports moderate local security issues, to and resolving problems and/or condition reports for ACS (Access Control System) and VMS (Video Management Systems) under policies and procedures.  
- Supports preventive maintenance of security infrastructure, following standard operating procedures to ensure timely and accurate security updates.  
- Participate in moderate customer-oriented support requests, including negotiated audits, custom security orders, and cage construction initiation  
- Coordinates asset inventory for security IP address management, including tracking and distributing IP addresses for security equipment.

**Vendor Management**  
- Supports moderate security vendor work associated with customer-oriented security constructions and internal security infrastructure requests.  
- Coordinates with the site management team to interact with external auditors and comply with internal and external audit requirements

**Site Administration**  
- Has a substantial understanding of security processes and procedures and quality control initiatives to ensure compliance.  
- Analyzes and maintains security drawings and site-specific supporting documentation.

**Collaboration**  
- Provides assistance to security stakeholders during moderately difficult maintenance activities.  
- Communicates with stakeholders to properly coordinate security installations impacting facility infrastructures.  
- Collaborates with security teams to implement and validate system updates and provide recommendations.  
- Supports cross-functional teams in new constructions and expansions.

What do you need?

- Generally, requires a high school diploma and 2 to 4 years of equivalent work experience.  
- B2 level of English.  
- Knowledge of the AMAG system is a plus.

Equinix is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity expression, marital status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political or organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable laws.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.