Skip Navigation or Skip to Content
Conversation, Person, People, Computer Keyboard, Adult, Male, Man, Monitor, Face, Head

Data Center Customer Operations Technician

  • JR-147567
  • Sur site
  • North Bergen
  • Operations
  • Full time

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Data Center Customer Operations Technician

Job Summary

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for fixing and installing sophisticated circuits and performing custom installations as well as designing and leading modification projects.

Responsibilities

  • Racks and stacks customer equipment

  • Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

  • Installs circuits requiring advanced fiber terminations

  • You prioritize work from the Oracle queue and ensures alignment to all commit times

  • Troubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed.

  • Works with customers to solve issues

  • Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

  • Maintains detailed written records of all work activity

  • Designs and leads cage / infrastructure modification projects

  • Finishes the assigned training in a timely manner

  • Supports customer happiness through timely and precise order execution

Qualifications

  • 4+ years of related Data Center experience

  • Demonstrable troubleshooting skills

  • High School Diploma or equivalent

  • Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation

  • Able to lift heavy equipment/items up to 50 pounds

  • Able to work days/nights/weekends/holidays, if needed and/or required

The United States targeted pay range for this position in the following location is / locations are:

  • California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $63,000 to $98,000 per year


Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

The United States targeted pay range for this position in the following location is / locations are:

  • California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $63,000 to $98,000 per year


Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Postuler maintenant

Alertez-moi sur des emplois comme celui-ci

Pas toi?

Nous vous avons envoyé un code par e-mail pour vérifier votre identité. Veuillez vérifier votre dossier spam / courrier indésirable si vous ne recevez pas l'e-mail dans votre boîte de réception.

Vous êtes maintenant redirigé vers le site Web de l'application

Vous connaissez quelqu'un qui pourrait convenir à ce poste ? Dites-le lui ici !

Renseignez vos coordonnées 

Pas toi?

Nous vous avons envoyé un code par e-mail pour vérifier votre identité. Veuillez vérifier votre dossier spam / courrier indésirable si vous ne recevez pas l'e-mail dans votre boîte de réception.

Merci

Les gens ont aussi consulté

Senior Manager, Product Management

Regular 24 - Sr Manager Willian Rodrigo Product JR-148117 Rio de Janeiro. Sao Paulo Rio de Janeiro. São Paulo Brazil Rio de Janeiro. Sao Paulo Product Management Product Full time M3
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Customer Success Manager 2

Regular 12 - Intermediate Suzy Ang Customer Success JR-147887 Singapore Singapore Singapore Customer Success Management Customer Success Full time B2
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Customer Success Manager 3

Regular 13 - Specialist Suzy Ang Customer Success JR-147940 Singapore Singapore Singapore Customer Success Management Customer Success Full time B3
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Technical Data Center Project and Program Manager,

Regular 14 - Expert Jeanine Kern Project and Program Management JR-148031 Toronto. Dallas Ontario. Texas Canada. United States Toronto. Dallas Program and Project Management Project and Program Management Full time B4
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Senior Program Manager, Major Capital Equipment Global Capacity Delivery

Regular 24 - Sr Manager Sabrina McCord Finance JR-147829 Toronto. Frisco Ontario. Texas Canada. United States Toronto. Frisco Procurement Finance Full time M3
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Data Center Critical Facilities Engineer II

Regular 01 - Base Josefina Lindenzweig Operations JR-148151 Helsinki Uusimaa Finland Helsinki IBX Critical Facilities Operations Full time O2
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Postuler maintenant

Alertez-moi sur des emplois comme celui-ci

Pas toi?

Nous vous avons envoyé un code par e-mail pour vérifier votre identité. Veuillez vérifier votre dossier spam / courrier indésirable si vous ne recevez pas l'e-mail dans votre boîte de réception.

Vous êtes maintenant redirigé vers le site Web de l'application