Who are we?

Job Summary

The Billing Analyst manages and resolves all aspects of billing and billing query resolution and works with marginal supervision

What you’ll be doing

Billing

• Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar

• Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place

• Processes manual EPS invoices and PWO quotes as requested

• Reviews Invoices and conducts variance analysis, with sign off required

• Coordinates monthly invoice run

• Assists in month end close related tasks

• Leads on billing for regional and global accounts

Project Management

• Participates on projects and ad hoc assignments as needed

• Researches and provides backup for external audit requests

• Performs month end close activities including transfer and recon of AR

• Leads small projects System and Process Efficiencies

• Implements and documents processes and procedures required by SOX

• Provides input into the on-going development and support of billing systems, processes, and policies

• Identifies opportunities for improvements and develops ideas to resolve

System Operational Support

• Processes assigned Service Requests in a timely and accurate manner to meet all internal SLAs

• Monitors CRM Queue and re-route unassigned correspondence per account assignment

• Monitors Universal Work Queue for all unassigned SRs and re-assign to appropriate group member

• Validates data against executed contracts

Reporting

• Produces and appropriately files reports and other data sources that are necessary for SOX controls Creates and distributes reporting for Management

• Coordinates reporting globally or regionally Customer Support

• Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues

• Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)

• Acts as First Line Support for approval requests and deal inquiries

• Leads regional or global customer support

What we’ll expect from you

• Advanced Excel proficiency
• Advanced Microsoft Office Suite skills
• Bachelor's degree in a related field
• Advanced or fluent English proficiency

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.