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Role Summary

The Head of Digital for Global Operations is a strategic and outcome-focused Product and Engineering executive responsible for leading the vision, strategy, and delivery of end-to-end digital platform and solutions to support the data center operations function across all three regions. This is the organization responsible for building and operating our world-class data centers across all three regions.

With Equinix investing heavily in physical infrastructure, this role is central to maximizing the productivity of that team and creating a world-class experience for our engineers and customers with digital twins of our entire data center estate, automation of the full lifecycle of design, build, operate and optimized with end-to-end accountability for delivering modern, efficient, secure, and scalable platforms that enable operational excellence, infrastructure resilience, sustainability, and cost-effectiveness across our global footprint. The opportunity to delight our customers is immense in this area

Responsibilities 

Strategic Leadership

• Strategic partner to Global Operations organization, spanning Field Operations, Global Design and Construction, Energy (Power) and Operations Excellence, to define and execute a product and platform strategy that supports infrastructure modernization, performance optimization and global expansion

• Translate infrastructure goals—such as uptime, energy efficiency, automation, and lifecycle management—into a product roadmap that enables scale, visibility, and operational control

• Ensure alignment with enterprise-wide architecture, cybersecurity, sustainability, and cloud strategies

Product Ownership and Execution

• Own the full product lifecycle for all digital solutions enabling infrastructure operations—including data center management platforms, asset tracking, monitoring and telemetry systems, capacity planning tools, and automation frameworks

• Build and lead a high-performing product team to drive innovation, agile delivery, and measurable outcomes

• Prioritize features and investments based on business value, ROI, and stakeholder input, ensuring transparency and alignment

Stakeholder Engagement and Change Leadership

• Serve as the digital thought partner and liaison between operations function leaders and the Digital & Innovation team

• Understand user needs across business units, functions, and geographies to ensure digital products drive measurable improvements in service delivery and operational effectiveness

• Lead change management and user adoption strategies to ensure successful implementation and business value realization

Innovation and Continuous Improvement

• Identify opportunities for automation, intelligent workflows, predictive analytics, and self-service capabilities to simplify processes and enhance decision-making

• Foster innovation in areas such as workforce planning, financial forecasting, compliance tracking, and operational service delivery

• Keep pace with emerging enterprise technologies and regulatory trends to ensure platforms remain compliant, modern, and resilient

People Leadership

• Build, coach and expand the customer enablement digital team to support the business’ success

Qualifications

Essential skills, knowledge and experience

• Strong intellect, ideally with a bachelor’s degree in information technology, Business Administration, or a related field. An MBA or advanced is highly advantageous

• 15+ years of experience in product management, digital transformation or technology leadership with at least 5 years in a senior technology leadership role

• Deep understanding of global infrastructure operations, data center environments, and related operational systems and tools

• Proven experience delivering digital solutions for mission-critical environments with high demands on uptime, security, and compliance

• Familiarity with infrastructure management platforms, DCIM (Data Center Infrastructure Management (DCIM), Configuration Management Database (CMDB), automation tools, and real-time telemetry systems

Skills and Attributes

• Strategic thinker with a customer-centric mindset and a passion for innovation.
  Demonstrated ability to collaborate and partner effectively with executive stakeholders, especially in complex, matrixed organizations.

• Excellent problem-solving ability to understand business stakeholder needs, drive prioritization, and deliver systems

• Adept at inspiring behavior change through motivating teams, planning initiatives, designating priorities, and being decisive when faced with ambiguity

• Ability to provide thought leadership, think strategically and effectively communicate vision and influence across the organization

• Ability to be data driven, decisive, execution-focused and results-oriented to ensure strategy translates to outcomes

Leadership characteristics

• Product / engineering mindset with passion and experience in major transformations at a global scale across cultures, in a matrix driven org.

• Leads with a global mindset, across cultures, in a highly matrixed, relationship and consensus-driven environment

• Cultivates Innovation – Creates new and better ways for the organization to be successful. Fosters a climate where innovation can thrive. Encourages innovative risk taking and embraces failure as a part of innovation

The United States targeted pay range for this position in the following location is / locations are:

• California (Bay Area): $276,000 to $414,000 per year

• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $274,000 to $410,000 per year

• Colorado, Nevada, Rhode Island: $260,000 to $390,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.