Supervisor, Data Center Customer Operations
Supervisor, Data Center Customer Operations
- JR-144408
- Kota Jakarta Selatan
- Operations
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team.
Responsibilities
Leadership
Provides immediate supervision to a unit or group of employees
Assigns, instructs and supervises the team
Plans core duties for the team to complete
Ability to manage and supervise a project team
Manages personnel compared to workload (could include support from other Data Center's)
Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program
Systems Support
Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
Summarizes the findings during the troubleshooting and produces Incident Reports for the customer.
Performs troubleshooting and supports customers
Installation
Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
Performs testing of cables before handing to customer
Vendor Management
Manages, briefs, and instructs vendors for installation, testing, and labeling
Maintenance
Performs preventive maintenance to Data Center equipment to prevent faults from occurring
Project Management
Handles multiple projects and assists in designating work to team
Technical Expertise
Extensive knowledge in network and equipment platforms, systems, and circuits
Qualifications
Typically requires a minimum of 8 years of related experience in Data Center Operations
A Bachelor’s degree in IT / Computer Engineer, or equivalent work experience required
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer)
View additional Equal Employment Opportunity information here.
Presenta ya tu solicitud
Ahora está siendo redirigido al sitio web de la aplicación.
¿Conoces a alguien que sea perfecto para este trabajo? ¡Díselo desde aquí!
Introduce tus datos
Gracias
Otras personas también han visto
2024년 하반기 데이터센터 엔지니어 인턴
Intern 01 - Base JR-145065 Deogyang-gu, Goyang-si. Seoul South Korea Deogyang-gu, Goyang-si. Seoul IBX Customer Operations Operations Full time O2Responsable Maintenance
Regular Supervisor Fabio Gonella JR-145004 Pantin France Pantin IBX Critical Facilities Operations Full time M1Data Center Critical Facilities Engineer
Regular 04 - Senior Claire Sodam Yang JR-144634 Mumbai India Mumbai IBX Critical Facilities Operations Full time O5Manager, Product Software Architecture and Eng
Regular Manager Akshatha K S JR-144466 Bangalore Karnataka India Bangalore Product Software Architecture and Engineering Product Full time M2Data Center Customer Operations IV
Regular 03 - Career Mechelle Clayton JR-144698 Ashburn Virginia United States Ashburn IBX Customer Operations Operations Full time O4Senior User Experience Designer
Regular 14 - Expert Randall Balthrop JR-144970 Toronto. Frisco Ontario. Texas Canada. United States Toronto. Frisco User Experience Design Product Full time T4Presenta ya tu solicitud
Ahora está siendo redirigido al sitio web de la aplicación.