Job Summary 
We are seeking a dynamic HR Services Senior Associate to be part of our Global HR Services (HRS) Team. The HRS team delivers responsive, employee-focused HR support, serving as the first point of contact for HR inquiries and managing employee life-cycle activities. 

Responsibilities 

• Provide global support for HR-related inquiries and cases, particularly for onboarding, ensuring accurate and timely resolutions.

• Maintain communication with employees and partners to facilitate case resolution.

• Deliver a professional, customer-oriented experience with attention to detail. 

• Serve as a Subject Matter Expert on HR processes, policies, and tools. 

• Manage HR data in Workday, ensuring data integrity and compliance. 

• Collaborate with global HRS teams and departments to enhance employee experience. 

• Support the development of self-service resources and educate employees on available tools. 

• Participate in new initiatives and identify opportunities for process improvement. 

• Track and communicate program trends to the HRS manager. 

• Perform duties as assigned. 

Qualifications 

• 3+ years of HR experience, preferably in various HR disciplines. 

• At least 1 year in a HR Shared Services or centralized customer service environment preferred. 

• Bilingual proficiency in English and Japanese to manage Japanese speaking employees and other global employees.

• Proficient in Workday or similar Human Capital Management systems; experience with ServiceNow preferred.

• Strong proficiency in MS Office (Outlook, Word, Excel, PowerPoint).

• Excellent communication skills and ability to support employees at all levels.

• Strong time-management, organization, and problem-solving skills.

• Experience working effectively in global and virtual teams.