Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Job Summary
 

Overview: The HR Services Associate - Benefits will oversee and administer Benefits Process and will be responsible for supporting employees with their benefits queries, working with our partners and insurers, and administering various benefits plans.

Responsibilities:

• Responsible for the execution of all HR services and processing queries up to Tier 2 processes, such as Payroll, Benefits, and leaves.
• Oversee the day-to-day administration of employee benefit programs, including health insurance, life insurance and other allowances.
• Understand end to end processes deeply and can easily assist in all steps of a multiple step process.
• Collaborate with internal teams, external vendors, and brokers to ensure the smooth operation of benefits program.
• Support employees with their Tier 2 questions and requests through our Case Management System.
• Create and improve the internal knowledge about benefits processes.
• Create, improve, and keep update the HR articles and guides on benefit-related matters.
• Ensure employees are enrolled in their benefits.
• Work closely with benefits vendors and brokers to resolve issues and optimize service delivery.
• Benefits invoices management.
• Understands and executes on SLA (Service Level Agreement) and KPI's.
• Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines.
• Understands and follows compliance requirements for SOX, Employee Data Governance, and other policy requirements.
• Ensures data accuracy and integrity with all communications and stakeholder support.

Qualifications

• High School Diploma/GED Required. Bachelor’s degree preferred.
• 4+ years of related experience or equivalent experience preferred
• Fluent English.
• Experience in benefits administration in US and/or Canada

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.