Who are we?

Why Join Us?
At Equinix, we understand that many applicants may hesitate to apply unless they meet every requirement. We value diverse experiences and backgrounds, and if you’re excited about this role and believe it challenges you, we encourage you to apply, even if you don’t meet all the criteria.

Job Summary:

As an Entry-Level Customer Operations Data Center Technician, you will assist in handling work order requests, maintain documentation, and support various tasks in our data center. This role includes racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting under supervision. You will also support operations and security teams, ensure customer satisfaction, manage deployment expectations, and provide on-site support. Join our amazing team in FR5, Frankfurt!

Key Responsibilities:

1. Queue Management / Reporting:

• Check Work Orders: Look at requests for work that need to be done and respond to them quickly.
• Keep Records: Write down what you do in a system so everyone knows the status of each request.

2. Installations:

• ** Set Up Equipment:** Assist in placing and securing customer equipment in racks (like shelves for servers).
• Support Basic Installations: Help with simple tasks like organizing cables and setting up equipment.

3. Cross-Connect:

• Assist with Connections: Help with connecting cables and making changes as needed for customer setups.

4. Testing / Troubleshooting:

• Help Test Equipment: Support basic tests to check if equipment is working properly.
• Fix Simple Problems: Help identify and solve easy issues with guidance from more experienced team members.

5. Stakeholder Partnership:

• Work with Other Teams: Collaborate with other teams, like operations and security, when needed.

6. Customer Management:

• Keep Customers: Make sure customers are satisfied by following the steps needed to complete their requests.
• Provide Good Service: Be friendly and helpful when interacting with customers.
• Manage Expectations: Help customers understand what to expect for new installations or services.

7. On-Site Support:

• Provide On-Site Help: Assist customers and visitors by helping them access the facility and guiding them where they need to go.

Requirements:

• Language Skills: Proficiency in German and English.

• Educational Background: Completed training in IT, Telecommunications, or a related field is a plus but not mandatory.

• Experience: Any hands-on experience in IT, hardware maintenance, or installation is beneficial but not required.

• Customer Service: A strong orientation towards customer service and satisfaction.

• Technical Skills: Basic computer skills and a willingness to learn more.

What We Offer:

• An unlimited employment contract.

• 30 days of vacation per year.

• Compensation for overtime or time off in lieu.

• Company pension contributions and retirement benefits.

• Subsidy for public transportation and lunch.

• Job bike program.

• Partial coverage of gym or sports club membership fees.

• Company stock program.

• Participation in sports events and company activities.

• Work clothing provided.

• A supportive team and a corporate culture that encourages energy and initiative.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.