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Job Summary

The Data Center Operations Facilitator is responsible on a daily basis for providing administrative support to the Operations team to allow their time to be better devoted to the day-to-day running of the business and to meet SLA’s.  The Facilitator supports a campus of data centres across an assigned location with various administrative tasks and ensures the facilities are well maintained. 

Responsibilities

• Coordinate consistent office management functions across all Data Centers within the assigned campus in line with national standards

• Build positive working relationships with key stakeholders within and outside the business

• Manage stakeholder expectations and juggle conflicting deadlines

• Consider and initiate opportunities for process improvement

• Support the AU Operations Support team to facilitate effective administration and office operating procedures

• Effectively manage and track spend across key budget categories within assigned campus under guidance of AU Operations Support team

• Support the AU Operations Support team with presentation of updates and statistics on campus activities

• Consistently coordinate daily operational procurement requirements across assigned campus

• Consistently coordinate and prepare monthly customer reporting requirements across assigned campus to a high level of attention to detail and within expected timeframes

• Collaborating with technical and administrative stakeholders, internally and externally, to resolve issues and ensure accuracy of customer reports

• Support Data Center Manager with ad hoc reports and projects as required

• Coordinate training activities for local Operations teams across assigned campus

• Provide support on Operations and company wide events across multiple locations when needed

• Proactively resolve or escalate issues requiring attention

• Champion best practice initiatives across campus to support business strategy (e.g. sustainability)

• Consider opportunities for process improvement

• Embody the Equinix culture daily in all interactions with internal and external customers

Organisational Support Responsibilities

• Managing positive business relationships with key vendors and staff across campus

• Managing purchase orders, receipting and timely payment of invoices associated with office management responsibilities and other key projects

• Proactively share suggestions and feedback on changes required across assigned campus

• General office support such as managing supplies and storage areas, catering orders, courier bookings,  and coordinating team events on occasion

• Maintenance of office common areas and equipmen

• Assist with documenting procedures from time to time;

• Provide relief support to other Data Centre Operations Facilitators when required

• Assist with workstation setups and tours for new hires to ensure a smooth transition into the business

Qualifications

• 3 years in an administration role

• Advanced level Microsoft Word and Excel

• Experience in purchase ordering ideal, particularly COUPA system

• Data Centre or IT experience advantageous but not essential

Attributes

• Professionally presented

• Mature, with a high level of integrity and respect for confidentiality

• Highly proactive with the ability to work independently or in a dynamic team environment

• Highly organised and ability to prioritise and manage time effectively

• Ability to work across a range of administrative, project and support activities

• Strong customer and service-delivery focus

• Strong computer skills with an advanced knowledge of Microsoft Office products

• Strong written and verbal communication skills

• Ability to communicate professionally with higher management

• Self-motivated with a positive, can-do attitude

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.