Customer Operations Technician - Entry Level

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Job Summary
We are seeking a proactive and detail-oriented Customer Operations Technician 2 for our Istanbul Data Center (IL2). In this role, you will assist in managing work order requests, maintaining documentation, and supporting various tasks within our data center environment. Your responsibilities will include racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting under supervision. You will also collaborate with operations and security teams to ensure customer satisfaction and provide on-site support.

Responsibilities

• Respond promptly to work order requests and maintain accurate records of tasks completed

• Assist in setting up and securing customer equipment in racks and support basic installations, including cable organization

• Help with connecting cables and making necessary changes for customer setups

• Support basic testing of equipment and assist in identifying and resolving simple issues under guidance

• Collaborate with operations, security, and other teams as needed

• Ensure customer satisfaction by effectively managing requests and providing friendly, helpful service

• Help customers understand what to expect for new installations or services

• Assist customers and visitors with access to the facility and guide them as needed

Qualifications

• Language Skills: Proficiency in Turkish and excellent command of English

• Educational Background: Completed training in IT, Telecommunications, or a related field is a plus but not mandatory. CCNA/switching

• Experience: Any hands-on experience in IT, Fiber cabling, hardware maintenance and installation

• Customer Service: Strong orientation towards customer service and satisfaction

• Technical Skills: Basic computer skills and a willingness to learn more

Join our amazing team in Istanbul and contribute to our mission of delivering exceptional customer service in a dynamic data center environment!

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.